VERTIV MAINTENANCE · TPM FOR LIEBERT UPS
Vertiv Maintenance — vendor-independent service for Liebert GXT, NXC, APM and EXM
We service Vertiv (formerly Emerson Network Power) Liebert UPS systems after Vertiv Service expiration — vendor-independent, with OEM original parts and SLA up to 24×7×4. Liebert GXT for edge through NXL/EXM for large installations. Also in the EOSL period for older Liebert NX and Hipulse platforms. Typical TPM topics at the power layer: battery lifecycle (typically 5–7 years before voltage drift), runtime testing under load, and bypass-switch service on modular UPS platforms.
3
Product categories
9+
Product lines
3
Detail pages
30–60 %
Savings vs. Vertiv Service / LIFE Services
Short answer
TechCare Solutions provides vendor-independent Vertiv maintenance for 9+ product lines, including Liebert GXT5, Liebert GXT4 (älter), Liebert ITA / PSI / PSP, Liebert NXC: SLAs up to 24×7×4, original spare parts from our DACH depot and 30–60 % below Vertiv Service / LIFE Services, including after end of service life (EOSL). One contract covers Vertiv together with 31 other manufacturers, with a fixed-price quote within 48 hours.
Multi-vendor maintenance contract · Third-party maintenance providers
What we cover in Vertiv hardware
3 categories · 9 product lines · 2 with EOSL · 9 detail pages
NXC · APM · Modular UPS
3 linesNXL · EXL · Large Installations
3 lines EOSL · 1| Category | Product line | Models | EOSL |
|---|---|---|---|
| Liebert GXT · Edge / Mid-Market | Liebert GXT5 | GXT5 1500VA · 2000VA · 3000VA · 5000VA · 6000VA · 10000VA · 16000VA/20000VA · GXT5 Li-Ion | no |
| Liebert GXT · Edge / Mid-Market | Liebert GXT4 (älter) | GXT4 1500-10000VA | yes |
| Liebert GXT · Edge / Mid-Market | Liebert ITA / PSI / PSP | ITA 5-20kVA · PSI 1000-3000VA · PSP 600-1000VA | no |
| NXC · APM · Modular UPS | Liebert NXC | NXC 30kVA · 40kVA · 60kVA · 90kVA · 120kVA · 160kVA · 200kVA | no |
| NXC · APM · Modular UPS | Liebert APM | APM 30kW · 60kW · 90kW · 120kW · 150kW · APM2 30-600kW · APM Plus | no |
| NXC · APM · Modular UPS | Liebert EXM / EXM2 | EXM 50kVA · 100kVA · 160kVA · 200kVA · 250kVA · EXM2 100-250kVA | no |
| NXL · EXL · Large Installations | Liebert NXL | NXL 250-800kVA | no |
| NXL · EXL · Large Installations | Liebert EXL S1 | EXL S1 250-1200kVA · Trinergy Cube 150kW-3MW | no |
| NXL · EXL · Large Installations | Liebert NX / Hipulse (älter) | Liebert NX · Hipulse | yes |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Vertiv
Liebert GXT5 + 2more lines
GXT5 1500VA · 2000VA · 3000VA · 5000VA · 6000VA · 10000VA · 16000VA/20000VA · GXT5 Li-Ion · Liebert GXT4 (älter) · Liebert ITA / PSI / PSP
Detail page & FAQ Vertiv
Liebert NXC + 2more lines
NXC 30kVA · 40kVA · 60kVA · 90kVA · 120kVA · 160kVA · 200kVA · Liebert APM · Liebert EXM / EXM2
Detail page & FAQ Vertiv
Liebert NXL + 2more lines
NXL 250-800kVA · Liebert EXL S1 · Liebert NX / Hipulse (älter)
Detail page & FAQ Vertiv product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
Liebert GXT · Edge / Mid-Market
NXC · APM · Modular UPS
Liebert NXC
DetailsNXC 30kVA · 40kVA · 60kVA · 90kVA · 120kVA · 160kVA · 200kVA
Mid-range online UPS for mid-sized data centers.
Liebert APM
DetailsAPM 30kW · 60kW · 90kW · 120kW · 150kW · APM2 30-600kW · APM Plus
Modular UPS with hot-swappable power modules.
Liebert EXM / EXM2
DetailsEXM 50kVA · 100kVA · 160kVA · 200kVA · 250kVA · EXM2 100-250kVA
Current modular UPS generation for data centers.
Vertiv Vertiv Service / LIFE Services vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 39–51% per yearVertiv Vertiv Service / LIFE Services vs. TechCare TPM · example calculation
Vertiv Service / LIFE Services
TechCare TPM
Example Vertiv Liebert APM 30kVA with 4-year LIFE Services: TechCare TPM roughly 39–51% below the OEM price.
- EOSL hardware: On EOSL UPS (older Liebert NX/NXL generations, pre-2015 Hipulse U, Chloride 80-NET) 50–70 % savings vs. LIFE Services — Vertiv EOSL extension partly unavailable.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Vertiv
- Vertiv LIFE cloud-monitoring subscription
- Vertiv Power Insight / Trellis software licenses
- Vertiv TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Vertiv maintenance via TechCare instead of Vertiv Service / LIFE Services
Vertiv (formerly Emerson Network Power before 2016) is widely deployed in the European market under the 'Liebert' branding — historically in banks, insurers, industrial sites and telecom nodes. Liebert NX and Hipulse platforms are 15-20 years old in many DACH sites and still running.
We service all Liebert/Vertiv generations with OEM original parts — power modules, inverter cards, control electronics, bypass switches, fans. On modular platforms (APM, EXM, EXL S1) module swaps are well-planned. Vertiv LIFE Services as cloud telemetry remains separate.
UPS-specific TPM topics: battery pack diagnostics + planned replacement after capacity test (no reactive approach), bypass switch procedure before every module swap for zero downtime, and PFC/inverter module service without OEM lock-in. Battery recycling compliant with German DGUV standards.
1
Contract for all Vertiv lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
When does support for your Vertiv models end? Every date is in the independent EOSL database: Vertiv EOSL dates on EOSL365.de.
FAQ on Vertiv maintenance
Which Vertiv/Liebert UPS systems do you service?
We service the complete Liebert range: GXT family (GXT4, GXT5), NXC and APM (mid-range), EXM/EXM2 (modular), NXL and EXL S1 (large installations), ITA, PSI, PSP and older Liebert NX and Hipulse. Climate components (Liebert PEX, CRV) on request.
What does TPM cost compared to Vertiv Service?
30 to 60 percent savings vs. Vertiv Service / LIFE Services, up to 70 percent on EOSL models. For a NXC 120kVA with 24×7×4, TechCare is roughly 55% below the Vertiv price.
Can you service older Liebert NX and Hipulse?
Yes, this is a DACH focus area. Liebert NX (released 2003-2008, EOSL 2018-2020) and Hipulse (older, long past EOSL) are 15-20 years old in many bank data centers and industrial sites and still running.
Are batteries part of the maintenance?
No — UPS batteries are consumables. We coordinate VRLA battery replacement separately via established partners. On modular Liebert systems (APM, EXM) battery swap is often possible during operation.
Which SLA levels for Vertiv?
Parts Only, 5×9 NBD, 24×7×4 — freely selectable. For NXL/EXL in productive large installations we recommend 24×7×4.
What about Vertiv LIFE Services?
LIFE Services as cloud telemetry and predictive analytics platform runs separately via Vertiv. Hardware maintenance is separable.
Do you also service climate components (Liebert PEX, CRV)?
Yes, on request. Liebert PEX and Liebert CRV we cover when needed — these have different maintenance logic and are often better served by specialized cooling partners.
What happens when a Vertiv UPS reaches EOL?
After end of life (EOL) or end of service life, Vertiv no longer extends service and often stops supplying parts. TechCare keeps Liebert, Hipulse and Chloride UPS running — batteries, power modules, fans and service visits, SLA up to 24×7×4, typically 30–60 % below the vendor contract, up to 70 % on EOSL models.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases