Vertiv Liebert GXT & ITA Maintenance — vendor-independent service for edge, mid-market and branch office UPS
We service Vertiv Liebert edge and mid-market UPS vendor-independent — complete family across five sub-classes: Liebert GXT5 (1500VA, 2000VA, 3000VA, 5000VA, 6000VA, 10000VA — current generation, on-line topology for highest power quality), Liebert GXT4 (1500-10000VA — predecessor generation, EOSL reached, still common in DACH fleets), Liebert ITA series (5-20kVA — mid-range for mid-market datacenters and server rooms), Liebert PSI (1000-3000VA — entry rack UPS) and Liebert PSP (600-1000VA — entry tower UPS). With OEM components and battery refresh service. SLA up to 24×7×4. 30 to 50 percent below Vertiv Service Plans, on GXT4 EOSL up to 60 percent. Vertiv specific: Liebert was historically an independent UPS brand (Liebert Corporation), acquired by Emerson Network Power in 2000, spun off as Vertiv in 2016 — Liebert is the UPS brand under Vertiv since. Competitive position: GXT5/GXT4 competes directly with APC Smart-UPS SRT and Eaton 9PX, ITA with APC Symmetra LX and Eaton 9PXM. We service all edge/mid-market UPS classes cross-vendor under one contract.
Which Liebert GXT and ITA models we service
Liebert has five clearly separated sub-classes in the edge/mid-market league: GXT5 as current main line for productive server rooms with on-line topology (highest power quality, frequency stability for critical workloads), GXT4 as predecessor generation (EOSL but still in DACH fleet), ITA as mid-range for mid-market datacenters (5-20kVA), PSI as entry rack UPS (standby topology for cost-conscious configurations) and PSP as entry tower UPS (smallest class). From TPM perspective we service all five classes with respective refurbishing pools and battery module standards.
Why TPM maintenance for Liebert GXT and ITA
For Liebert GXT/ITA and entry classes volume logic dominates TPM economics, analogous to APC Smart-UPS/EasyUPS and Eaton 5PX/5SC. Vertiv Service Plans for GXT5/ITA range 250-1,500 EUR/year by size and SLA tier — for DACH customers with distributed branch offices or mid-market server rooms with 20-50 UPS units it adds up to five-figure annual amounts. TPM reduces this 30-50 percent below, with transparent battery refresh pricing logic. For GXT4 EOSL fleets (still common in DACH at many mid-market customers) Vertiv support is often discontinued or available only at premium conditions — TPM offers up to 60 percent savings vs. any EOSL remaining conditions. Multi-vendor consolidation: Customers running APC Smart-UPS, Eaton 9PX and Liebert GXT/ITA parallel in fleet (typical after M&A or at large datacenter operators with historically grown multi-vendor policy) can consolidate all three vendors under one TPM contract — explicitly our strength.
We service Liebert GXT/ITA with OEM components and deep refurbishing pools. GXT5 (current generation from 2018) and ITA series completely in active pool — same component logic as current edge/mid-market classes from other UPS vendors. GXT4 (predecessor generation, pre-2018) EOSL reached — refurbishing pool structured available, focus on common swap needs (battery packs, fans, LCD displays, mainboards). PSI and PSP (entry classes) also in pool, pre-2010 models: coverage checked individually. Battery service identical to APC Smart-UPS and Eaton 9PX logic: original Liebert battery packs or certified compatible alternatives selectable (typically 30-40 percent cheaper), BattG/EU-compliant disposal. IntelliSlot Web Card (Liebert Network Management Card for SNMP monitoring, web UI, email alerts) continues license-free under TPM — all standard functions active. Vertiv™ LIFE Services (cloud monitoring) and Trellis (DCIM) are separate software subscriptions at Vertiv, independent of hardware maintenance.
Generations timeline & TPM coverage
Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.
- Liebert GXT5 (aktuelle Gen ab 2018)2018–2030TPM until2035+Supported
- Liebert ITA (aktuelle Gen)2017–2029TPM until2034+Supported
- Liebert PSI / PSP (aktuelle Gen)2017–2028TPM until2033+Supported
- Liebert GXT4 (Vorgänger, EOSL)2014–2026TPM until2031+Recommended
- Liebert PSI / PSP (älter, vor 2010)2010–2020TPM until2025+Recommended
Lifecycle status of Liebert GXT/ITA lines
Liebert edge/mid-market UPS follows UPS lifecycle logic (10-15 years hardware, batteries replaced every 3-5 years). Current GXT5 and ITA, EOSL class GXT4 and very old PSI/PSP predecessors.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| Liebert GXT5 (aktuelle Gen ab 2018) | 2018+ | ca. 2030+ | Supported |
| Liebert ITA (aktuelle Gen) | 2017+ | ca. 2029+ | Supported |
| Liebert PSI / PSP (aktuelle Gen) | 2017+ | ca. 2028+ | Supported |
| Liebert GXT4 (Vorgänger, EOSL) | 2014–2018 | 2024–2026 | Recommended |
| Liebert PSI / PSP (älter, vor 2010) | vor 2010 | vor 2020 | Recommended |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
Battery refresh service
Original Liebert or certified alternatives, BattG-compliant used battery disposal.
Hardware components
Power modules, battery cabinets, fans, LCD displays, IntelliSlot cards from our pool.
Liebert-certified engineers
German-speaking engineers with Liebert/Vertiv training, 4-hour response time guaranteed.
Flexible SLA per system
Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.
Multi-class Vertiv contract
GXT/ITA + NXC/APM/EXM + NXL/EXL + Hipulse in one construct, one point of contact.
EOSL and migration coverage
GXT4, Hipulse, Liebert NX 1st Gen still serviceable.