Vertiv (Liebert) Liebert GXT5 Maintenance
side by side.

Liebert GXT5 · 1.5-10kVA current gen

GXT5 1500VA · 2000VA · 3000VA · 5000VA · 6000VA · 10000VA (on-line, highest power quality)

Liebert GXT4 · 1.5-10kVA predecessor (EOSL)

GXT4 1500VA · 2000VA · 3000VA · 5000VA · 6000VA · 10000VA (pre-2018, EOSL class)

Liebert ITA · 5-20kVA mid-range

Liebert ITA 5kVA · 6kVA · 8kVA · 10kVA · 16kVA · 20kVA (online, mid-market datacenter)

Liebert PSI · 1-3kVA entry rack

Liebert PSI 1000VA · 1500VA · 2200VA · 3000VA (line-interactive, cost-effective rack UPS)

Liebert PSP · 600-1000VA entry tower

Liebert PSP 650VA · 800VA · 1000VA (tower UPS for branch offices and small setups)

Components · battery and hardware

Liebert original battery packs · certified alternatives · fans · LCD · IntelliSlot cards

Lifecycle status of Liebert GXT/ITA lines

For Liebert GXT/ITA and entry classes volume logic dominates TPM economics, analogous to APC Smart-UPS/EasyUPS and Eaton 5PX/5SC. Vertiv Service Plans for GXT5/ITA are moderate per unit, depending on size and SLA tier — for DACH customers with distributed branch offices or mid-market server rooms with 20-50 UPS units it quickly adds up to a significant budget item. TPM reduces this 30-50 percent below, with transparent battery refresh pricing logic. For <strong>GXT4 EOSL fleets</strong> (still common in DACH at many mid-market customers) Vertiv support is often discontinued or available only at premium conditions — TPM offers up to 60 percent savings vs. any EOSL remaining conditions. <strong>Multi-vendor consolidation:</strong> Customers running APC Smart-UPS, Eaton 9PX and Liebert GXT/ITA parallel in fleet (typical after M&A or at large datacenter operators with historically grown multi-vendor policy) can consolidate all three vendors under one TPM contract — explicitly our strength.

We service Liebert GXT/ITA with OEM components and deep refurbishing pools. GXT5 (current generation from 2018) and ITA series completely in active pool — same component logic as current edge/mid-market classes from other UPS vendors. GXT4 (predecessor generation, pre-2018) EOSL reached — refurbishing pool structured available, focus on common swap needs (battery packs, fans, LCD displays, mainboards). PSI and PSP (entry classes) also in pool, pre-2010 models: coverage checked individually. Battery service identical to APC Smart-UPS and Eaton 9PX logic: original Liebert battery packs or certified compatible alternatives selectable (typically 30-40 percent cheaper), BattG/EU-compliant disposal. <strong>IntelliSlot Web Card</strong> (Liebert Network Management Card for SNMP monitoring, web UI, email alerts) continues license-free under TPM — all standard functions active. <strong>Vertiv™ LIFE Services</strong> (cloud monitoring) and <strong>Trellis</strong> (DCIM) are separate software subscriptions at Vertiv, independent of hardware maintenance.

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Vertiv line — see the Vertiv battle card.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Vertiv line — details on the Vertiv battle card.

Same four steps for every Vertiv line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Vertiv battle card.

Which Liebert GXT, ITA, PSI and PSP models do you service?

Complete edge/mid-market family: Liebert GXT5 (1500VA, 2000VA, 3000VA, 5000VA, 6000VA, 10000VA — current generation), Liebert GXT4 (1500-10000VA — predecessor generation, EOSL), Liebert ITA series (5kVA, 6kVA, 8kVA, 10kVA, 16kVA, 20kVA — mid-range), Liebert PSI (1000VA, 1500VA, 2200VA, 3000VA — entry rack) and Liebert PSP (650VA, 800VA, 1000VA — entry tower). Plus older pre-2010 PSI/PSP predecessors on request. Including all battery packs (original Liebert or certified alternatives), fans, LCD displays, mainboards and IntelliSlot Web Cards for Network Management.

What does TPM cost for Liebert GXT/ITA compared to Vertiv Service Plans?

30 to 55 percent savings on hardware maintenance component. <strong>GXT5 3000VA</strong> with 24×7×4: TechCare roughly 50% below the Vertiv On-Site Service Plan. <strong>GXT5 10000VA:</strong> roughly 50% below. <strong>Liebert ITA 10kVA:</strong> roughly 50–55% below. <strong>Liebert ITA 20kVA:</strong> roughly 50% below. <strong>PSI 2200VA:</strong> roughly 50% below. <strong>GXT4 EOSL fleets:</strong> Vertiv support often unavailable or premium-only, TechCare at a fixed price by model — up to 60 percent savings vs. any remaining conditions. For DACH customers with 30+ Liebert UPS units across multiple locations, maintenance savings plus operations simplification add up noticeably each year.

How does TPM work for Liebert GXT4 EOSL fleets?

Liebert GXT4 (1500-10000VA, pre-2018) is important TPM class because Vertiv support for this generation largely discontinued. In DACH fleets GXT4 still often found at: mid-market server rooms with multi-year maintenance strategies, telecom operators (Liebert historically very strong at DACH telecom), older datacenter operators with grown Liebert landscape. Refurbishing pool for GXT4 structured available — battery packs (original Liebert or certified alternatives), fans, LCD displays, mainboards for most common swap needs well procurable. IntelliSlot cards for Network Management in pool. <strong>Economic logic:</strong> GXT4 typically cheaper in acquisition price than current GXT5, refresh pressure moderate — TPM bridge until refresh often most economic option, especially for non-critical workloads. We create lifecycle assessment per system before contract for each GXT4 fleet with refresh timing recommendation — honest, without lock-in extension where refresh strategically more sensible.

Do IntelliSlot, LIFE Services and Trellis continue without a Vertiv contract?

Yes, all. <strong>IntelliSlot Web Card</strong> (Liebert Network Management Card with SNMP monitoring, web UI, energy logging, email alerts, IP configuration) continues license-free under TPM — all standard Liebert functions active. <strong>IntelliSlot Unity Card</strong> (Liebert card variant for building automation integration with BACnet, Modbus, JSON API) similar — works license-free. <strong>Vertiv™ LIFE Services</strong> (cloud-based remote monitoring with predictive analytics and automated service tickets) is separate software subscription at Vertiv — stays there if actively used, independent of hardware maintenance. <strong>Trellis</strong> (Vertiv's DCIM platform with multi-UPS management, asset tracking and power capacity planning) similar — software subscription, separate. <strong>Liebert iCOM</strong> (cooling management) for Vertiv cooling equipment is relevant outside UPS maintenance. IntelliSlot firmware updates require active Vertiv contract but uncritical with stable edge/mid-market configurations.

Which SLA levels do you recommend for Liebert GXT, ITA, PSI and PSP?

UPS class specific logic: <strong>GXT5 5-10kVA in productive server rooms</strong> with critical workloads (tier-1 apps, databases): 24×7×4 for very critical environments, 5×9 NBD typically sufficient if bypass circuit active and alternative power source available. <strong>GXT5 1.5-3kVA in standard server rooms</strong>: 5×9 NBD per UPS is standard. <strong>Liebert ITA in mid-market datacenters</strong> (5-20kVA): 24×7×4 for tier-1 configurations, 5×9 NBD for N+1 backup setups or less critical workloads. <strong>PSI in branch offices and ROBO</strong>: Parts Only or 5×9 NBD sufficient due to lower workload criticality. <strong>PSP in small setups or workstations</strong>: Parts Only typically appropriate. <strong>GXT4 EOSL in bridge phase</strong> until refresh: 5×9 NBD sufficient, Parts Only for pure out-phase fleets. Battery refresh independent of hardware SLA and typically handled in planned windows — no 24×7 need.

Do you supply original Liebert battery packs or compatible third-party batteries?

Both — you choose per fleet or per swap. Original Liebert battery packs available in our warehouse, with full compatibility to Vertiv's battery telemetry and lifecycle tracking on IntelliSlot Web Card. Certified compatible battery packs 30-40 percent cheaper at technically equivalent specification (same voltage, capacity, form factor) — tested for compatibility with GXT5/GXT4 charging logic and IntelliSlot telemetry. Both options come with warranty (typically 1-2 years on battery packs). Important: current GXT5 models require battery authentication via IntelliSlot — for compatible third-party battery packs this authentication typically given, for very generic alternatives there can be telemetry restrictions (Battery Last Replace Date not auto-updated). We recommend original Liebert battery packs for GXT5 fleets with active Trellis or LIFE Services monitoring, certified compatible alternatives for pure GXT4/PSI/PSP configurations without active multi-UPS monitoring.