F5 MAINTENANCE · TPM FOR BIG-IP HARDWARE
F5 Maintenance — vendor-independent hardware maintenance for BIG-IP appliances
We service the hardware layer of F5 BIG-IP appliances with OEM original parts and SLA up to 24×7×4. i-series, r-series, older s-series and VIPRION chassis. Also in the EOSL period. F5 software licenses (BIG-IP LTM, ASM, APM, AFM, DNS) stay with F5 — we separate layers transparently. Typical TPM topics at the network layer: optic and transceiver replacements (most frequent hardware defect after PSU), linecard/module hot-swap for zero-downtime swaps, and config backup of switch/routing settings before every intervention.
3
Product categories
9+
Product lines
4
Detail pages
30–60 %
Savings vs. F5 Standard Support / F5 Premium Plus
What we cover in F5 hardware
3 categories · 9 product lines · 2 with EOSL · 9 detail pages
BIG-IP r-Series · Hardware (current)
2 linesOlder s-Series & VIPRION
3 lines EOSL · 2| Category | Product line | Models | EOSL |
|---|---|---|---|
| BIG-IP i-Series · Hardware | BIG-IP i2000/i4000 | i2600/i2800 · i4600/i4800 | no |
| BIG-IP i-Series · Hardware | BIG-IP i5000/i7000 | i5600/i5800/i5820 · i7600/i7800/i7820 | no |
| BIG-IP i-Series · Hardware | BIG-IP i10000/i11000 | i10600/i10800/i10820 · i11600/i11800 | no |
| BIG-IP i-Series · Hardware | BIG-IP i15000 | i15600/i15800/i15820 | no |
| BIG-IP r-Series · Hardware (current) | r2000/r4000 | r2600/r2800 · r4600/r4800 | no |
| BIG-IP r-Series · Hardware (current) | r5000/r10000/r12000 | r5600/r5800/r5900 · r10600/r10800/r10900 · r12600/r12800 | no |
| Older s-Series & VIPRION | BIG-IP 2000s/4000s/5000s | 2000s · 2200s · 4000s · 4200v · 5000s · 5200v | yes |
| Older s-Series & VIPRION | BIG-IP 10000s/11000s | 10000s · 10200v · 11000s · 11050v | yes |
| Older s-Series & VIPRION | VIPRION-Chassis | C2200 · C2400 · C4480 · C4800 | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
F5
BIG-IP i2000/i4000 + 3more lines
i2600/i2800 · i4600/i4800 · BIG-IP i5000/i7000 · BIG-IP i10000/i11000 · BIG-IP i15000
Detail page & FAQF5
r2000/r4000 + 1more line
r2600/r2800 · r4600/r4800 · r5000/r10000/r12000
Detail page & FAQF5
BIG-IP 2000s/4000s/5000s + 1more line
2000s · 2200s · 4000s · 4200v · 5000s · 5200v · BIG-IP 10000s/11000s
Detail page & FAQF5
VIPRION-Chassis
C2200 · C2400 · C4480 · C4800
Detail page & FAQF5 product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
BIG-IP i-Series · Hardware
BIG-IP i2000/i4000
Detailsi2600/i2800 · i4600/i4800
Entry and mid-range BIG-IP appliances for medium throughput requirements.
BIG-IP i5000/i7000
Detailsi5600/i5800/i5820 · i7600/i7800/i7820
Mid-range to upper-mid hardware platforms.
BIG-IP i10000/i11000
Detailsi10600/i10800/i10820 · i11600/i11800
High-end BIG-IP hardware for high throughput requirements.
BIG-IP r-Series · Hardware (current)
Older s-Series & VIPRION
BIG-IP 2000s/4000s/5000s
Details2000s · 2200s · 4000s · 4200v · 5000s · 5200v
Predecessor generation. EOSL partially reached.
BIG-IP 10000s/11000s
Details10000s · 10200v · 11000s · 11050v
Predecessor high-end. EOSL reached — TPM strongly recommended.
VIPRION-Chassis
DetailsC2200 · C2400 · C4480 · C4800
Modular chassis platforms with blade architecture.
F5 Standard Support / Premium Plus vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 38–51% per yearF5 Standard Support / Premium Plus vs. TechCare TPM · example calculation
Standard Support / Premium Plus
TechCare TPM
Example F5 BIG-IP i5800 with 4-year Standard Support: EUR 5,000–7,000/year OEM, EUR 3,100–3,400/year with TechCare TPM (hardware layer).
- EOSL hardware: On EOSL models (s-series BIG-IP 1600/2200/3600, VIPRION 2400/4400, older i-series) 50–70 % savings vs. F5 Standard Support — F5 typically allows EOSL extension only 2 years.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with F5
- BIG-IP LTM/ASM/APM/AFM/DNS software licenses
- F5 iHealth + software updates
- F5 TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why F5 maintenance via TechCare instead of F5 Standard Support / F5 Premium Plus
F5 BIG-IP is at its core a software product — the hardware appliance is the platform for BIG-IP licenses like LTM, ASM, APM, AFM or DNS. F5 Premium Support typically bundles software and hardware support into one contract, which becomes expensive at hardware refresh. For existing appliances running flawlessly, the economic question is: maintain the hardware layer separately and keep only the software license with F5.
We service F5 hardware with OEM parts. The BIG-IP software license and threat intel subscriptions stay with F5 — that's the honest recommendation, because F5 software updates and security patches are consolidated there. For hardware defects you have a separate service path without software bundling.
Networking-specific TPM topics: In-Service Software Upgrade (ISSU) for zero-downtime swaps of linecards and supervisor/routing modules, planned optic/transceiver replacement (the most common network defect after power supply), and traffic mirroring before every hardware change for clean BGP/OSPF convergence without forensic gaps.
1
Contract for all F5 lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on F5 maintenance
Which F5 hardware do you service?
Current r-series, i-series, older s-series and VIPRION chassis.
What does 'hardware-only maintenance' mean for F5 concretely?
We replace defective hardware components — PSUs, SSDs, memory, fans, linecards on VIPRION — with OEM parts. F5 software updates for BIG-IP (TMOS), software licenses, threat intel feeds run via F5.
What does TPM cost compared to F5 Support?
30 to 60 percent savings on hardware portion vs. F5 Premium Support, up to 70 percent on EOSL models. An i5800 with 24×7×4 costs 4,000 to 6,000 EUR/year (hardware portion) with F5, 1,700 to 2,800 EUR with TechCare.
Can you service older s-series and 4200v/10200v?
Yes. The s-series is still productive in many DACH data centers — F5 hardware is robust, software licenses continue to work.
Does the BIG-IP license remain fully functional?
Yes, fully. The F5 software license runs unchanged via F5 — updates, threat intel feeds, security patches remain the same.
Which SLA levels for F5?
Parts Only, 5×9 NBD, 24×7×4. For F5 appliances in business-critical workloads we recommend 24×7×4. With redundant HA setups 5×9 NBD may suffice.
Do we lose the warranty?
No. Factory warranty and F5 Support are contractual services. After factory warranty you're free to choose alternative hardware maintenance — F5 software license remains unaffected.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →