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APC NETSHELTER & EASY UPS · TPM FOR PDUs AND ENTRY UPS

APC NetShelter PDU & Easy UPS Maintenance — vendor-independent service for rack power and entry UPS

We service APC NetShelter Rack PDUs and APC Easy UPS vendor-independent — two product classes under one contract: NetShelter PDUs in all AP series variants (Basic Rack PDU, Switched Rack PDU, Metered Rack PDU, Switched Rack PDU 2G, Metered-by-Outlet, Switched-Metered-by-Outlet) plus APC Easy UPS (Easy UPS On-Line SRV 1-10kVA for server rooms with on-line topology and Easy UPS 3S 10-40kVA as three-phase mid-range class). With OEM components and battery refresh service for Easy UPS fleets. SLA up to 24×7×4. 30 to 50 percent below Schneider Electric Service Plans. NetShelter+EasyUPS specific: Volume logic dominates — typical customers have 50-200 PDUs in one datacenter or 20-50 Easy UPS across multiple branch office locations. Multi-site consolidation is the central value: one contract, one asset report across all locations, unified SLA tiers.

Which NetShelter and Easy UPS models we service

NetShelter Rack PDUs come in many variants by requirement: Basic (cost-effective pure power distribution), Metered (energy monitoring at PDU level), Switched (remote outlet switching), Switched-Metered (combination), and Per-Outlet variants for granular control. Easy UPS positions below Smart-UPS — same fundamental maintenance logic (battery refresh dominates) but cost-optimized hardware configuration. Easy UPS On-Line SRV offers on-line topology for higher power quality in small server rooms, Easy UPS 3S covers three-phase requirements in mid-market.

NetShelter Basic Rack PDU
AP7501 · AP7510 · AP7541 · AP7565 · AP7567 (Basic Rack PDUs)
NetShelter Metered Rack PDU
AP7821 · AP7841 · AP7891 · AP7990 (Metered, energy monitoring)
NetShelter Switched Rack PDU
AP7900 · AP7920 · AP7950 · AP8941 (Switched, remote outlet switching)
NetShelter per-outlet & 2G
AP8881 · AP8941 · AP8959 · Switched-Metered-by-Outlet 2G series
Easy UPS On-Line SRV · 1-10kVA
Easy UPS SRV 1kVA · 2kVA · 3kVA · 6kVA · 10kVA (on-line topology)
Easy UPS 3S · 10-40kVA three-phase
Easy UPS 3S 10kVA · 15kVA · 20kVA · 30kVA · 40kVA

Why TPM maintenance for NetShelter and Easy UPS

For NetShelter and Easy UPS volume logic dominates TPM economics. NetShelter PDUs are not expensive per unit (typically 200-1,500 EUR list price by variant), but DACH datacenters often have 50-200 PDUs in operations — with Schneider Electric Service Plans maintenance quickly costs five-figure amounts annually just for PDUs. TPM reduces this 30-50 percent below, with consolidated reporting view across entire PDU fleet. Easy UPS similarly priced per unit (typically 600-3,500 EUR list price by model), again volume-driven — branch office consolidation across distributed locations is central TPM use case. Multi-site maintenance across 20-50 Easy UPS in various locations administratively complex at Schneider Electric (local service calls, separate SLA reports), centrally consolidated at TPM.

PDU maintenance is a different service class than UPS maintenance. PDU hardware defects concentrate on few components: outlets (mechanically worn after many connection cycles), current measurement modules on Metered variants, switching logic on Switched PDUs, Network Management on newer AP models. Battery refresh completely absent (PDUs have no batteries). Lifecycle very long (15-20 years normal), hardware defects rare. For Easy UPS same battery refresh logic as Smart-UPS — batteries wear parts replaced every 3-5 years. Easy UPS hardware itself durable (10-15 years). We service both classes with original APC components or certified third-party alternatives, BattG-compliant battery disposal for Easy UPS and multi-site consolidated service logistics.

30–50 %
Savings vs. Schneider Electric Service Plans
Multi-site
Consolidation across all locations
Volume pricing
Per-unit benefits at 50+ PDUs or 20+ UPS
Battery for Easy UPS
Original or certified alternatives, BattG disposal

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

Lifecycle status of NetShelter and Easy UPS lines

NetShelter Rack PDUs have very long lifecycle (15-20 years normal — little mechanical wear except outlets). Easy UPS follows UPS lifecycle logic (10-15 years hardware, batteries replaced every 3-5 years). Current AP8000-2G series and AP9000 Switched-Metered classes, older AP7000 classes.

Model family Released OEM support ends TPM status
NetShelter AP8000/AP9000-Serie 2G (aktuell) 2018+ ca. 2030+ Supported
NetShelter AP7000-Serie (Mid-Lifecycle) 2012–2018 2026–2028 Supported
NetShelter AP7000-Serie (älter) vor 2012 vor 2024 Recommended
Easy UPS On-Line SRV (aktuelle Gen) 2018+ ca. 2028+ Supported
Easy UPS 3S (aktuelle Gen) 2018+ ca. 2028+ Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

Battery refresh service

Original APC or certified alternatives, BattG-compliant used battery disposal.

Hardware components

Fans, LCD displays, mainboards, Network Management Cards from our pool.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per system

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-class APC contract

Smart-UPS + Symmetra + Galaxy + PDUs in one construct, one point of contact.

EOSL coverage

Also older SU/SUA predecessors and Symmetra LX 1st gen serviceable.

FAQ on NetShelter and Easy UPS maintenance

Which NetShelter PDU models and Easy UPS models do you service?
Complete NetShelter PDU family across all AP series variants: Basic Rack PDU (AP7501, AP7510, AP7541, AP7565, AP7567), Metered Rack PDU (AP7821, AP7841, AP7891, AP7990), Switched Rack PDU (AP7900, AP7920, AP7950, AP8941), Switched-Metered-by-Outlet (AP8881, AP8941, AP8959, 2G series). Plus complete Easy UPS family: Easy UPS On-Line SRV (1kVA, 2kVA, 3kVA, 6kVA, 10kVA — on-line topology) and Easy UPS 3S (10kVA, 15kVA, 20kVA, 30kVA, 40kVA — three-phase). Including all outlets, current measurement modules, switching logic, Network Management Cards, fans, LCD displays and battery modules for Easy UPS.
What does TPM cost for NetShelter PDUs and Easy UPS?
30 to 50 percent savings with strong volume component. NetShelter PDUs: Schneider Electric Basic Service Plan typically 80-200 EUR/PDU/year by variant, TechCare 35-90 EUR/PDU/year. For datacenter with 100 NetShelter PDUs, 8,000-20,000 EUR Schneider Electric vs. 3,500-9,000 EUR TechCare — four-figure annual savings just for PDU maintenance. Easy UPS On-Line SRV 6kVA: Schneider Electric typically 250-450 EUR/year, TechCare 130-220 EUR. Easy UPS 3S 20kVA: 600-1,000 vs 280-500. For 30 Easy UPS distributed across branch offices: 7,500-13,500 EUR Schneider Electric vs. 4,000-6,500 EUR TechCare. Battery refresh for Easy UPS fleets transparent fixed price per module swap — original APC or certified alternatives selectable.
How does multi-site maintenance work across distributed locations?
Multi-site consolidation is central value for NetShelter+EasyUPS TPM. Concrete logic: (1) One contract covers all locations — no separate contracts per branch office or datacenter. (2) Asset inventory centrally managed — we maintain fleet list across all locations with model, serial number, location, battery last replace date (for Easy UPS), service history. (3) SLA reporting unified across all locations — monthly report with service tickets, response times, executed swap operations. (4) Onsite service through German-speaking engineers in DACH — service appointments coordinated across all locations, battery refresh sessions combined in planned maintenance windows, travel logistics optimized. (5) Escalation path unified through central service manager at TechCare — no location-specific escalation loops.
Do Network Management Card, EcoStruxure IT and PDU switching continue without Schneider Electric contract?
Yes, all. NetShelter PDU Network Management (web UI, SNMP monitoring, IP configuration, outlet switching on Switched PDUs, energy logging on Metered PDUs, email alerts) continues license-free under TPM. Easy UPS Network Management Card (separate card or integrated) similar — standard functionality fully retained. EcoStruxure IT (cloud DCIM with PDU outlet tracking, energy reporting, multi-site dashboard) separate software subscription at Schneider Electric — stays there if actively used. PowerChute Personal/Business Edition for Easy UPS server shutdown freely available. Modbus, BACnet, SNMP integration for building management systems work license-free. Network Management Card firmware updates require active Schneider Electric contract but uncritical with stable configurations.
Which SLA levels do you recommend for NetShelter PDUs and Easy UPS?
PDU and entry UPS specific logic: NetShelter PDUs in productive datacenter racks: hardware failure very rare and PDUs typically have redundant power paths per rack — 5×9 NBD or Parts Only economically appropriate because single PDU failure absorbed by redundant path. NetShelter Switched PDUs in critical power switching use cases (remote power cycling for server management): 24×7×4 if switching functionality business-critical. Easy UPS On-Line SRV in productive server rooms: 5×9 NBD typically sufficient because Easy UPS already redundancy layer and bypass circuit active on failure. Easy UPS 3S in mid-market datacenters: 24×7×4 for very critical workloads, 5×9 NBD for N+1 configuration. Easy UPS in branch offices and ROBO: Parts Only or 5×9 NBD sufficient due to lower workload criticality in distributed locations.
Can you service older NetShelter PDU models pre-2012?
Yes. NetShelter PDUs pre-2012 (earlier AP7000 series) still very common in DACH datacenters due to long hardware lifecycle (15-20 years normal). Schneider Electric support for very old AP7000 models partially discontinued — TPM only remaining structured maintenance option. Refurbishing pools for older AP7000 classes deeply available — outlets as most common swap component standardized and well procurable, current measurement modules on older Metered variants similar. Pre-2005 PDU models: coverage checked individually — typically refresh more sensible than TPM bridge here because older PDUs lack modern energy monitoring functions and offer less granular outlet control.
Are there coverage differences between DACH locations and international locations?
Our primary service area is DACH (Germany, Austria, Switzerland) with German-speaking onsite engineers and 24×7×4 availability. For multi-site contracts with locations outside DACH (e.g. mid-market customers with branch offices in France, Italy, Poland, Czech Republic) we work with certified service partners in respective countries — same standard, possibly different SLA tiers by country and service partner capacity. For multi-country setups we create coverage map with service levels per location before contract conclusion. For pure DACH setups (most common customer configuration) unified SLA tiers apply across all locations without coverage differences.
Can we have NetShelter PDUs, Easy UPS, Smart-UPS, Symmetra and Galaxy in the same contract?
Yes, complete multi-class APC consolidation across all power equipment classes. Multi-class APC contract covers: NetShelter Rack PDUs (volume maintenance) plus Easy UPS (entry UPS for branch offices) plus Smart-UPS (mid-market UPS) plus Symmetra (modular mid-range) plus Galaxy (high-end) in one construct — one point of contact, unified SLA reporting, German-speaking onsite engineer with Galaxy competence for high-end classes plus standard service for PDUs/Easy UPS/Smart-UPS/Symmetra, shared battery refresh logic across all UPS classes, multi-site consolidated asset inventory. Plus: other vendors (server hardware Dell/HPE/Lenovo, storage Pure/NetApp, networking Cisco/Arista) can be consolidated in same contract — multi-vendor TPM explicitly our strength. For DACH datacenters with hierarchical UPS architecture across all classes plus diverse IT hardware, multi-class multi-vendor TPM is the only sensible operations and cost consolidation.
Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
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