APC vs. APC Service Plan / Schneider Customer Care
Battle Card · APC NetShelter PDUs · Easy UPS

APC NetShelter PDUs · Easy UPS Maintenance
side by side.

TechCare TPM vs. APC Service Plan / Schneider Customer Care. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

6–12 % OEM list-price share per year
50–70 % EOSL savings vs. OEM
5–10 % Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01

Cost comparison

OEM list-price share approx. 6–12 % of list price per year (UPS service typically lower than IT hardware)

Example APC Symmetra LX 16kVA with 4-year APC Service: TechCare TPM roughly 38–54% below the OEM price.

EOSL hardware: On EOSL UPS (pre-2015 Symmetra PX, older MGE Galaxy 7000, early Smart-UPS RT) 50–70 % savings vs. Schneider Service — UPS lifecycle typically 10+ years, TPM makes the difference.
Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.

Active EOSL lines

  • NetShelter AP8000/AP9000-Serie 2G (aktuell) · EOSL 2030-12-31
  • NetShelter AP7000-Serie (Mid-Lifecycle, 2012-2018) · EOSL 2028-12-31
  • NetShelter AP7000-Serie (aelter, vor 2012) · EOSL 2023-12-31
  • Easy UPS On-Line SRV (aktuelle Gen, ab 2018) · EOSL 2028-12-31
  • Easy UPS 3S (aktuelle Gen, ab 2018) · EOSL 2028-12-31
02

Which NetShelter and Easy UPS models we service

NetShelter Basic Rack PDU
AP7501 · AP7510 · AP7541 · AP7565 · AP7567 (Basic Rack PDUs)
NetShelter Metered Rack PDU
AP7821 · AP7841 · AP7891 · AP7990 (Metered, energy monitoring)
NetShelter Switched Rack PDU
AP7900 · AP7920 · AP7950 · AP8941 (Switched, remote outlet switching)
NetShelter per-outlet & 2G
AP8881 · AP8941 · AP8959 · Switched-Metered-by-Outlet 2G series
Easy UPS On-Line SRV · 1-10kVA
Easy UPS SRV 1kVA · 2kVA · 3kVA · 6kVA · 10kVA (on-line topology)
Easy UPS 3S · 10-40kVA three-phase
Easy UPS 3S 10kVA · 15kVA · 20kVA · 30kVA · 40kVA

Lifecycle status of NetShelter and Easy UPS lines

GenerationReleasedEnd of vendor supportTechCare TPM
NetShelter AP8000/AP9000-Serie 2G (aktuell)2018+ca. 2030+Supported
NetShelter AP7000-Serie (Mid-Lifecycle)2012–20182026–2028Supported
NetShelter AP7000-Serie (älter)vor 2012vor 2024Recommended
Easy UPS On-Line SRV (aktuelle Gen)2018+ca. 2028+Supported
Easy UPS 3S (aktuelle Gen)2018+ca. 2028+Supported
03

Why TPM maintenance for NetShelter and Easy UPS

For NetShelter and Easy UPS volume logic dominates TPM economics. NetShelter PDUs are comparatively inexpensive devices per unit, but DACH datacenters often have 50-200 PDUs in operations — with Schneider Electric Service Plans maintenance quickly becomes a significant budget item just for PDUs. TPM reduces this 30-50 percent below, with consolidated reporting view across entire PDU fleet. Easy UPS similarly inexpensive per unit, again volume-driven — branch office consolidation across distributed locations is central TPM use case. Multi-site maintenance across 20-50 Easy UPS in various locations administratively complex at Schneider Electric (local service calls, separate SLA reports), centrally consolidated at TPM.

PDU maintenance is a different service class than UPS maintenance. PDU hardware defects concentrate on few components: outlets (mechanically worn after many connection cycles), current measurement modules on Metered variants, switching logic on Switched PDUs, Network Management on newer AP models. Battery refresh completely absent (PDUs have no batteries). Lifecycle very long (15-20 years normal), hardware defects rare. For Easy UPS same battery refresh logic as Smart-UPS — batteries wear parts replaced every 3-5 years. Easy UPS hardware itself durable (10-15 years). We service both classes with original APC components or certified third-party alternatives, BattG-compliant battery disposal for Easy UPS and multi-site consolidated service logistics.

04

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every APC by Schneider Electric line — see the APC by Schneider Electric battle card.

Stays with APC

  • EcoStruxure IT / Schneider Cloud subscription
  • APC PowerChute software licenses
  • Schneider TAC software tickets

Moves to TechCare

  • Hardware defects (memory, disk, PSU, mainboard, modules)
  • 24×7×4 on-site SLA with German-speaking field service
  • Spare-parts logistics DACH + global hub network
  • Fixed-price contract in 48 h, one inventory — one contract
05

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every APC by Schneider Electric line — details on the APC by Schneider Electric battle card.

06

Migration path from first contact to hand-over.

Same four steps for every APC by Schneider Electric line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the APC by Schneider Electric battle card.

07

FAQ on NetShelter and Easy UPS maintenance

Which NetShelter PDU models and Easy UPS models do you service?
Complete NetShelter PDU family across all AP series variants: Basic Rack PDU (AP7501, AP7510, AP7541, AP7565, AP7567), Metered Rack PDU (AP7821, AP7841, AP7891, AP7990), Switched Rack PDU (AP7900, AP7920, AP7950, AP8941), Switched-Metered-by-Outlet (AP8881, AP8941, AP8959, 2G series). Plus complete Easy UPS family: Easy UPS On-Line SRV (1kVA, 2kVA, 3kVA, 6kVA, 10kVA — on-line topology) and Easy UPS 3S (10kVA, 15kVA, 20kVA, 30kVA, 40kVA — three-phase). Including all outlets, current measurement modules, switching logic, Network Management Cards, fans, LCD displays and battery modules for Easy UPS.
What does TPM cost for NetShelter PDUs and Easy UPS?
30 to 55 percent savings with strong volume component. <strong>NetShelter PDUs:</strong> TechCare roughly 55% below the Schneider Electric Basic Service Plan per PDU. For a datacenter with 100 NetShelter PDUs it stays at roughly 55% — noticeable annual savings on PDU maintenance alone. <strong>Easy UPS On-Line SRV 6kVA:</strong> TechCare roughly 50% below the vendor price. Easy UPS 3S 20kVA: roughly 50–55% below. For 30 Easy UPS distributed across branch offices: roughly 45–50% below the Schneider Electric price. Battery refresh for Easy UPS fleets transparent fixed price per module swap — original APC or certified alternatives selectable.
How does multi-site maintenance work across distributed locations?
Multi-site consolidation is central value for NetShelter+EasyUPS TPM. Concrete logic: (1) <strong>One contract</strong> covers all locations — no separate contracts per branch office or datacenter. (2) <strong>Asset inventory</strong> centrally managed — we maintain fleet list across all locations with model, serial number, location, battery last replace date (for Easy UPS), service history. (3) <strong>SLA reporting</strong> unified across all locations — monthly report with service tickets, response times, executed swap operations. (4) <strong>Onsite service</strong> through German-speaking engineers in DACH — service appointments coordinated across all locations, battery refresh sessions combined in planned maintenance windows, travel logistics optimized. (5) <strong>Escalation path unified</strong> through central service manager at TechCare — no location-specific escalation loops.
Do Network Management Card, EcoStruxure IT and PDU switching continue without Schneider Electric contract?
Yes, all. <strong>NetShelter PDU Network Management</strong> (web UI, SNMP monitoring, IP configuration, outlet switching on Switched PDUs, energy logging on Metered PDUs, email alerts) continues license-free under TPM. <strong>Easy UPS Network Management Card</strong> (separate card or integrated) similar — standard functionality fully retained. <strong>EcoStruxure IT</strong> (cloud DCIM with PDU outlet tracking, energy reporting, multi-site dashboard) separate software subscription at Schneider Electric — stays there if actively used. <strong>PowerChute Personal/Business Edition</strong> for Easy UPS server shutdown freely available. <strong>Modbus, BACnet, SNMP integration</strong> for building management systems work license-free. Network Management Card firmware updates require active Schneider Electric contract but uncritical with stable configurations.
Which SLA levels do you recommend for NetShelter PDUs and Easy UPS?
PDU and entry UPS specific logic: <strong>NetShelter PDUs in productive datacenter racks</strong>: hardware failure very rare and PDUs typically have redundant power paths per rack — 5×9 NBD or Parts Only economically appropriate because single PDU failure absorbed by redundant path. <strong>NetShelter Switched PDUs in critical power switching use cases</strong> (remote power cycling for server management): 24×7×4 if switching functionality business-critical. <strong>Easy UPS On-Line SRV in productive server rooms</strong>: 5×9 NBD typically sufficient because Easy UPS already redundancy layer and bypass circuit active on failure. <strong>Easy UPS 3S in mid-market datacenters</strong>: 24×7×4 for very critical workloads, 5×9 NBD for N+1 configuration. <strong>Easy UPS in branch offices and ROBO</strong>: Parts Only or 5×9 NBD sufficient due to lower workload criticality in distributed locations.
Can you service older NetShelter PDU models pre-2012?
Yes. NetShelter PDUs pre-2012 (earlier AP7000 series) still very common in DACH datacenters due to long hardware lifecycle (15-20 years normal). Schneider Electric support for very old AP7000 models partially discontinued — TPM only remaining structured maintenance option. Refurbishing pools for older AP7000 classes deeply available — outlets as most common swap component standardized and well procurable, current measurement modules on older Metered variants similar. Pre-2005 PDU models: coverage checked individually — typically refresh more sensible than TPM bridge here because older PDUs lack modern energy monitoring functions and offer less granular outlet control.