Sophos XG and SG Firewall Maintenance — replacement for existing units after hardware support end
We keep Sophos XG and SG appliances under SLA whose hardware support at the manufacturer is running out: XG 85 to XG 750 of all revisions, SG 105 to SG 650 with UTM 9 and RED and SD-RED devices. Replacement unit from our pool per SLA, configuration restore from backup, guidance for licence transfer — until the hardware end-of-life set by Sophos. Scope: our core business is hardware break-fix. On the EOL date the Sophos base licence on the hardware ends and the appliance then works only as a router; we plan the move to XGS with you in good time.
Which XG and SG models we service
Until hardware EOL in the Sophos retirement calendar we keep replacement units in our pool. After that the base licence ends — we tell you per model in good time when that is.
Why TPM for XG and SG fleets
Sophos has ended hardware support for the XG series and the SG series; licences can partly still be renewed, but the manufacturer no longer supplies replacement units. Anyone who wants to keep the appliance — because rule set, integrations and staff are established — carries the outage risk alone.
We bridge this phase: replacement unit from our pool per SLA, power supplies and SSDs, configuration restore from backup and guidance for licence transfer, until hardware EOL. You gain time for a planned generation change to XGS — instead of having it forced by a hardware defect.
Manufacturer support status of major generations
Once the manufacturer ends hardware support for a generation there is no extension any more — yet the devices often run for years. We close that gap: replacement unit from our pool, same SLA, regardless of age.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| SG-Serie (UTM 9) | 2014 | beendet | Recommended |
| XG-Serie Rev. 1 / 2 | 2015 | beendet | Recommended |
| XG-Serie Rev. 3 | 2018 | beendet | Recommended |
| RED 15 / 50 | 2013 | beendet | Recommended |
| SD-RED 20 / 60 | 2019 | aktiv | Supported |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
Replacement unit or spare part
Identical or equivalent unit from our pool, power supplies, modules and fans — per SLA up to 24×7×4.
Cold spares per site
For critical sites we keep reserve units on location; the swap takes minutes instead of days.
Configuration restore
Restore from backup or management cloud, guidance for licence transfer to the new serial number.
One contract for all manufacturers
The same inventory covers servers, storage, network and security — one ticket desk, one invoice.