Palo Alto Networks Premium Support alternative & renewal
Is your Premium Support contract expiring or your Palo Alto Networks hardware reaching End of Life (EOL)? TechCare keeps PA-Series-Firewalls & Panorama maintained vendor-independently — 30–60 % below Premium Support, with original spare parts and equal SLA, even past EOSL.
Premium Support renewal vs. TechCare
| Palo Alto Networks Premium Support | TechCare TPM | |
|---|---|---|
| Cost | List price; after End of Life (EOL) often no renewal available or expensive custom support | 30–60 % below Premium Support — up to 70 % past EOSL |
| SLA tiers | NBD to 24×7×4 | equal or better tiers (up to 24×7×2) |
| Spare parts | Palo Alto Networks-new | OEM-original — own DACH depot + certified refurbishers |
| Past EOSL / End of Life | ends or expensive custom support | full maintenance, years past EOSL |
| Firmware/software updates | included until End of Life (EOL) | hardware layer; active software subscription runs separately |
| Multi-vendor | one Premium Support contract per Palo Alto Networks line | one contract for Palo Alto Networks + 27 other vendors |
| Contract lock-in | tied to the Palo Alto Networks lifecycle | flexible, no refresh pressure |
Exact per-system figure via the TCO calculator, all Palo Alto Networks lines on the Palo Alto Networks maintenance page.
When Premium Support, when TPM?
Stay with the Premium Support renewal when Palo Alto Networks hardware is brand-new under warranty, you actively use vendor-bound subscriptions, or a contract must legally stay with Palo Alto Networks.
TPM wins past warranty and past EOSL, on multi-vendor fleets and under cost pressure — at equal or better SLA. Unsure? The 3-question TPM check gives an honest read in 30 seconds.