LENOVO MAINTENANCE · MULTI-LINE TPM
Lenovo Maintenance — Server, HCI, storage and IBM System x heritage
We service the complete Lenovo data center range vendor-independently: ThinkSystem servers, ThinkAgile HCI (HX/MX/VX/SX), ThinkSystem storage and the IBM System x heritage (x3550, x3650, x3850 — acquired 2014). Also after Lenovo Premier Support expiration. 30 to 60 percent below OEM list. Typical TPM topics at the compute layer: BMC/iLO/iDRAC firmware updates without OEM login (lockout risk after contract end), DIMM failures as the most frequent server defect, and BIOS CPU microcode patches for Spectre/Meltdown-class vulnerabilities.
3
Product categories
8+
Product lines
1
Detail pages
30–60 %
Savings vs. Lenovo Premier Support
What we cover in Lenovo hardware
3 categories · 8 product lines · 2 with EOSL · 8 detail pages
Hyper-Converged · ThinkAgile
2 linesStorage
3 lines| Category | Product line | Models | EOSL |
|---|---|---|---|
| Servers | ThinkSystem | SR530 bis SR950 · ST250 bis ST650 · SD530 · SE350/450 · SN850 | no |
| Servers | ThinkServer | RD350 · RD450 · RD550 · RD650 · RD850 · TD350 | yes |
| Servers | IBM System x | x3250 · x3550 M3/M4/M5 · x3650 M3/M4/M5 · x3850 X5/X6 · x3950 X6 | yes |
| Hyper-Converged · ThinkAgile | ThinkAgile HX | HX2310/HX3320/HX5530/HX7530/HX1320/HX2320 (mit Nutanix) | no |
| Hyper-Converged · ThinkAgile | ThinkAgile VX / MX / SX | VX (mit VMware vSAN) · MX (mit Microsoft Azure Stack HCI) · SX (mit SAP HANA) | no |
| Storage | ThinkSystem DM-Serie | DM3000H · DM5000H · DM7000H · DM7100F | no |
| Storage | ThinkSystem DE-Serie | DE2000H · DE4000H/F · DE6000H/F | no |
| Storage | ThinkSystem DG/DX/DM5100F | DG-Serie · DX-Serie · DM5100F | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Lenovo product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
Servers
ThinkSystem
DetailsSR530 bis SR950 · ST250 bis ST650 · SD530 · SE350/450 · SN850
Current rack, tower, edge and dense servers. 1st to 3rd generation.
ThinkServer
DetailsRD350 · RD450 · RD550 · RD650 · RD850 · TD350
Predecessor generation to ThinkSystem — many install bases in mid-market.
IBM System x
Detailsx3250 · x3550 M3/M4/M5 · x3650 M3/M4/M5 · x3850 X5/X6 · x3950 X6
The IBM x86 portfolio acquired in 2014 — older generations long EOSL, many still productive.
Hyper-Converged · ThinkAgile
ThinkAgile HX
DetailsHX2310/HX3320/HX5530/HX7530/HX1320/HX2320 (mit Nutanix)
Hardware layer with Nutanix software — hardware maintenance separate from AOS subscription.
ThinkAgile VX / MX / SX
DetailsVX (mit VMware vSAN) · MX (mit Microsoft Azure Stack HCI) · SX (mit SAP HANA)
HCI platforms with different hypervisor stacks. Hardware is standard ThinkSystem.
Storage
ThinkSystem DM-Serie
DetailsDM3000H · DM5000H · DM7000H · DM7100F
Hybrid storage, OEM-based on NetApp ONTAP.
ThinkSystem DE-Serie
DetailsDE2000H · DE4000H/F · DE6000H/F
Block storage, OEM-based on NetApp E-Series.
ThinkSystem DG/DX/DM5100F
DetailsDG-Serie · DX-Serie · DM5100F
Additional storage variants and JBODs.
Lenovo Premier Support / Foundation vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 39–50% per yearLenovo Premier Support / Foundation vs. TechCare TPM · example calculation
Premier Support / Foundation
TechCare TPM
Example ThinkSystem SR650 with 4-year Premier 24×7×4: EUR 1,400–1,900/year OEM, EUR 850–950/year with TechCare TPM.
- EOSL hardware: On EOSL models (System x M4/M5, ThinkServer RD series, older ThinkAgile) 50–70 % savings vs. Premier Support — many models former IBM x86, same hardware pool.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Lenovo
- Lenovo XClarity Pro / Controller subscription
- ThinkAgile software-stack subscriptions
- Lenovo TAC software tickets + firmware releases
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Lenovo maintenance via TechCare instead of Lenovo Premier Support
Lenovo's data center business is a mix of two worlds: the ThinkSystem family from Lenovo's own engineering and the inherited IBM System x portfolio (acquired 2014). Many DACH mid-market customers have x3550 M3 to M5 or x3650 in production, alongside newer ThinkSystem SR530/SR650. Plus ThinkAgile HCI platforms with Nutanix, VMware or Microsoft.
We know both worlds — XClarity Controller (Lenovo) and IMM (IBM heritage), DDR3 and DDR4 RAM, ServeRAID controllers, fans and PSUs for x3550 M3 to ThinkSystem SR950. For ThinkAgile HCI the split is clean: we handle hardware maintenance, Nutanix AOS subscription or VMware licenses run separately. On IBM System x the savings are particularly high: 50 to 70 percent vs. Lenovo Premier Support.
Compute-specific TPM topics: BMC/iLO/iDRAC firmware updates without OEM subscription, DIMM failure diagnostics (the most common server defect after PSU), and BIOS CPU microcode patches for Spectre-/Meltdown-class vulnerabilities — also post-EoSL via mirror repositories.
1
Contract for all Lenovo lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Lenovo maintenance
Do you service the old IBM System x — x3550, x3650, x3850?
Yes, this is one of our focus areas. Lenovo took over IBM's x86 business in 2014, the x3550 M3/M4/M5 and x3650 M3/M4/M5 are still productive in many DACH data centers. x3850 X5/X6 and x3950 X6 too. We stock DDR3 RAM, ServeRAID controllers, BMC modules, fans and PSUs and know the quirks of these machines.
What about ThinkAgile HX and Nutanix software?
We service the hardware layer (server components of HX models: CPU, RAM, disks, NICs, boot drives, PSUs). Nutanix AOS subscription runs separately via Nutanix or Lenovo — we don't touch that. For hardware defects we come, for Nutanix software topics your Nutanix contract relationship. The split is clean and proven in practice.
What does TPM cost compared to Lenovo Premier Support?
For current ThinkSystem under active Premier Support, switching usually pays off after factory warranty. For IBM System x and EOSL ThinkSystem we see 40 to 70 percent savings. An x3650 M5 with 24×7×4 contract costs 1,700 to 2,300 EUR/year with Lenovo, 600 to 1,000 EUR with TechCare.
Do XClarity, IMM and ThinkAgile tools still work?
XClarity Controller (Lenovo) and IMM (IBM heritage) are hardware components and remain fully usable. XClarity Administrator as software license continues. Firmware updates remain freely accessible via Lenovo support portal, even without active Premier Support.
Do you service ThinkSystem DM/DE/DG storage?
Yes. The ThinkSystem storage family (DM3000H to DM7100F, DE2000H to DE6000H/F, DG series) is OEM-based on NetApp ONTAP or NetApp E-Series — we know the hardware. Maintenance covers the hardware layer, ONTAP software subscription runs separately.
Can you also service older ThinkServer (RD series)?
Yes. ThinkServer RD350, RD450, RD550, RD650, RD850 and TD350 are the predecessor generation to ThinkSystem — released 2014/2015, partially EOSL by now. We stock parts and service these models fully.
How fast do we get a quote for server + ThinkAgile + storage?
Within 48 hours after receiving your inventory list. We consolidate server, HCI hardware and storage into one fixed-price quote with clear separation of software subscription topics.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →