Quantum DXi Deduplication Appliances Maintenance
side by side.

TechCare TPM vs. Quantum Hardware Support. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

10–15 % OEM list-price share per year

40–65 % EOSL savings vs. OEM

5–10 % Multi-year discount (3–5 yrs)

One contract for all lines · Fixed price in 48 h techcaresolutions.de

Cost comparison

OEM list-price share approx. 10–15 % of list price per year (tape-library specific)

Example Quantum Scalar i6 tape library with 4-year Hardware Support: TechCare TPM roughly 34–54% below the OEM price.

EOSL hardware: On EOSL tape libraries (Scalar i500, older i6000 generations, DXi6500/8500) 40–65 % savings vs. Quantum Hardware Support — tape drive replacements via TPM still possible.

Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.

Active EOSL lines

DXi V4000 / V5000 (legacy Deduplication) · EOSL 2022-12-31
DXi V8000 / V9000 (legacy High-End Dedup) · EOSL 2023-12-31
DXi T-Series T6000 / T10000 (aktuelle Plattform) · EOSL 2028-06-30

Which DXi models we service

DXi9000-Series · current gen: DXi9000 · DXi9100 · DXi9200 (scalable to multi-PB)
DXi6900 · mid-range: DXi6900 · DXi6900-S (typically 17 TB to 510 TB usable)
DXi4000/6000 · older generations: DXi4500 · DXi6500 · DXi6700 · DXi6800 (2012-2018, EOSL reached)
Components & connectivity: SAS/NL-SAS disks · cache modules · controller boards · 10/25 GbE · 16/32G FC · NDMP

EOSL status of DXi generations

Generation	Released	End of vendor support	TechCare TPM
DXi4500 (älter)	2010	2017	Recommended
DXi6500 / DXi6700	2012-2014	2019-2021	Recommended
DXi6800	2015	2022	Recommended
DXi6900 / DXi6900-S	2017-2019	2024-2026	Recommended
DXi9000 / 9100 / 9200	2020+	ca. 2027+	Supported

Why TPM maintenance instead of Quantum Support for DXi

Quantum has gone through several strategic shifts in recent years — focus on StorNext for M&E, ActiveScale for object, plus cloud targets via Veeam/CommVault. For the DXi backup appliances, renewal behavior remains conservatively unchanged: standard support for DXi6500/6700/6800 has largely lapsed, DXi9000 renewals come with refresh pressure. TPM is the pragmatic path.

We service all DXi generations with OEM disks (SAS, NL-SAS), cache modules, controller boards and PSUs. DXi software (deduplication engine, DXi Advanced Reporting, Veeam integration) is part of the appliance firmware and runs without licensing. Code updates to newer DXi software versions require an active Quantum contract.

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Quantum line — see the Quantum battle card.

Stays with Quantum

Quantum StorNext / DXi software licenses
Quantum cloud-based analytics subscriptions
Quantum TAC software tickets

Moves to TechCare

Hardware defects (memory, disk, PSU, mainboard, modules)
24×7×4 on-site SLA with German-speaking field service
Spare-parts logistics DACH + global hub network
Fixed-price contract in 48 h, one inventory — one contract

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Quantum line — details on the Quantum battle card.

Migration path from first contact to hand-over.

Same four steps for every Quantum line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Quantum battle card.

FAQ on Quantum DXi maintenance

Which Quantum DXi models do you service?: Complete DXi family: DXi9000-Series (DXi9000, DXi9100, DXi9200), DXi6900-Series (DXi6900 and DXi6900-S), older DXi4500, DXi6500, DXi6700 and DXi6800. Including all connectivity options (16/32G FC, 10/25 GbE) and disk configurations.
What does TPM cost for DXi compared to Quantum Support?: 30 to 60 percent savings, up to 70 percent on EOSL models like DXi6500 or DXi6800. For a DXi6900 with 24×7×4, TechCare is roughly 55–60% below the Quantum price, DXi9000 in a similar range.
Can you service older DXi6500/6700/6800?: Yes, a focus area of our DXi business. DXi6500 (2012, EOSL 2019), DXi6700 (2014, EOSL 2021) and DXi6800 (2015, EOSL 2022) are still productive in many DACH backup architectures. SAS and NL-SAS disks of all generations, cache modules and controllers stocked.
Does the DXi deduplication engine continue to work without a Quantum contract?: Yes. The deduplication engine is part of the DXi firmware and continues to work without licensing — global deduplication, DXi Advanced Reporting, Veeam/CommVault/NetBackup/TSM integration. Code updates to newer DXi software versions require an active Quantum contract.
Which SLA levels do you recommend for DXi?: DXi are backup targets — backup windows are typically at night. 5×9 NBD is usually sufficient, a nightly outage is acceptable if the next backup window remains reachable. For DXi9000 as central multi-site replication target, we recommend 24×7×4.
What about DXi replication between sites?: DXi replication (DXi-to-DXi) is part of the firmware and continues to work without licensing — even when the two DXi targets are different generations (e.g., DXi6800 as source, DXi9000 as target). Bandwidth optimization and snapshot replication stay active.