QNAP Rack-NAS Maintenance
side by side.

TechCare TPM vs. QNAP Garantieverlängerung (nur innerhalb der Garantiezeit). Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

8–15 % OEM list-price share per year

EOSL bonus EOSL savings vs. OEM

Multi-year Multi-year discount (3–5 yrs)

One contract for all lines · Fixed price in 48 h techcaresolutions.de

Cost comparison

OEM list-price share approx. 8–15 % of list price per extension year, not available for all models

Example eight TS-h1283XU-RP backup targets with NBD replacement: TechCare roughly 30–45 % below the manufacturer extension, retroactively and also for units outside warranty.

EOSL hardware: TS-x79U, TS-EC and early TS-xU without a manufacturer option: replacement from our pool instead of a new purchase — migration at your pace.

Which QNAP rack systems we service

TS-h · QuTS hero · current: TS-h1277AXU-RP · TS-h1677AXU-RP · TS-h2477AXU-RP · TS-h1283XU-RP · TS-h1683XU-RP · TS-h2483XU-RP · TS-h3077AFU · TS-h1290FX · TS-h987XU-RP · TS-h3088XU-RP
TS-xU · QTS · installed base: TS-873AeU-RP · TS-1273AU-RP · TS-1283XU-RP · TS-1683XU-RP · TS-2483XU-RP · TS-983XU-RP · TS-883XU-RP · TS-1232PXU-RP · TS-432PXU-RP · TS-977XU-RP
ES / TDS · enterprise: ES2486dc · ES1686dc · ES1640dc v2 · TDS-h2489FU · TDS-16489U
TVS-h / TVS-x · tower: TVS-h1688X · TVS-h1288X · TVS-h874 · TVS-h674 · TVS-1282 · TVS-872XT · TVS-EC1280U-SAS-RP
Expansion units · TL / REXP: TL-R1200S-RP · TL-R1600PES-RP · TL-R1200PES-RP · TL-R2400PES-RP · TL-R1200C-RP · REXP-1220U-RP · REXP-1620U-RP · REXP-1610U-RP
Older generations · EOSL: TS-879U-RP · TS-1279U-RP · TS-1679U-RP · TS-EC880U-RP · TS-EC1280U-RP · TS-EC1680U-RP · TS-1253U-RP · TS-853U-RP · TS-453U-RP · TS-470U-RP

Manufacturer support status of major generations

Generation	Released	End of vendor support	TechCare TPM
TS-x79U / TS-x70U	2012	beendet	Recommended
TS-EC880U / EC1280U / EC1680U	2014	beendet	Recommended
TS-x53U / TS-x63U	2015	beendet	Recommended
TS-x83XU / TS-x73AU	2018	auslaufend	Supported
TS-h-Serie / ES-Serie	2020	aktiv	Supported

Why TPM for QNAP rack systems

The QNAP warranty runs two to five years depending on the model and can be extended only within that period. After that, a mainboard, power-supply or backplane defect means a new purchase including migration — for a backup target a risk no audit likes to see.

We take over regardless of age: replacement unit or spare part per SLA, drive migration into the replacement system, recovery via HBS 3 or snapshot replication, expansion units and power supplies. QTS, QuTS hero, apps and myQNAPcloud stay with the manufacturer. All in the same contract as servers, enterprise storage and switches.

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every QNAP line — see the QNAP battle card.

Stays with QNAP

QTS / QuTS hero, apps and licences
myQNAPcloud and cloud services
Firmware and security updates

Moves to TechCare

Replacement unit or spare part per SLA (Parts Only, NBD, 24×7×4)
Drive migration and configuration recovery
Power supplies, fans, backplanes, expansion units
One contract with servers, storage and network

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every QNAP line — details on the QNAP battle card.

Migration path from first contact to hand-over.

Same four steps for every QNAP line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the QNAP battle card.

FAQ on QNAP rack NAS maintenance

Do you also take current devices into the contract, not only old ones?: Yes. Model designation and serial number are all we need, regardless of age. We take current generations after the manufacturer warranty ends or in parallel as hardware cover.
What happens to the data when a unit is replaced?: We migrate the drives into the replacement unit (same or compatible model) and restore the QTS or QuTS hero configuration; if needed from HBS 3 or snapshot replication. Drives remain yours.
Do you also cover expansion units?: Yes, TL and REXP units run as their own line item; power supply and backplane are the most frequent failure points there.
Which SLA tiers do you offer?: Parts Only, 5×9 NBD and 24×7×4 — selectable per device and site. For 4-hour commitments we keep cold spares at the site.
How quickly do we get a quote?: 48 hours after receipt of your inventory with model, serial number and site.