Oracle Exadata Engineered System Maintenance
side by side.
TechCare TPM vs. Premier Support / Hardware Support. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example Oracle X8-2 server with 4-year Hardware Support: TechCare TPM roughly 35–56% below the OEM price.
Active EOSL lines
- Exadata X5-2 / X6-2 (legacy DB-Appliance) · EOSL 2023-12-31
- Exadata X7-2 / X8-2 · EOSL 2026-12-31
- Exadata X9M-2 / X10M (aktuelle Plattform) · EOSL 2030-12-31
Which Oracle Exadata models we service
- Exadata X5-2 / X6-2
- Eighth-Rack · Quarter-Rack · Half-Rack · Full-Rack-Konfigurationen
- Exadata X7-2 / X8-2
- Eighth-Rack · Quarter-Rack · Half-Rack · Full-Rack · Storage-Server-Erweiterungen
- Exadata X8M-2 (RoCE-Generation)
- Erste RoCE-100-GbE-Architektur · Eighth bis Full Rack
- Exadata X9M-2 / X9M-8 (current)
- X9M-2 (1S, 2S Compute) · X9M-8 (8-Socket Compute) · ZDLRA als Sub-Variante
- older generations
- Exadata X3-2 · X4-2 (auf Anfrage)
- Storage Cells (separat)
- X5-2L · X6-2L · X7-2L · X8-2L · X8M-2L · X9M-2L Storage Server
EOSL status of major generations
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| Exadata X3-2 | 2012 | 2020 | Recommended |
| Exadata X4-2 | 2013 | 2021 | Recommended |
| Exadata X5-2 | 2014 | 2022 | Recommended |
| Exadata X6-2 | 2016 | 2024 | Recommended |
| Exadata X7-2 | 2017 | 2025 | Recommended |
| Exadata X8-2 / X8M-2 | 2019 | ca. 2026/2027 | Supported |
| Exadata X9M-2 / X9M-8 | 2021+ | ca. 2028+ | Supported |
Why TPM maintenance instead of Oracle Premier Support (Exadata)
Oracle Premier Support for Exadata is above-average expensive — Oracle tends to couple hardware support to database licenses. For X5-2 and X6-2 reaching EOSL, Premier Support is often no longer renewed.
We separate clearly: hardware maintenance is us (compute nodes, cell storage, switches, PDUs, disks, memory, PSUs). Oracle Database, Exadata software, Oracle Linux stay with Oracle.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Oracle / Sun line — see the Oracle / Sun battle card.
Stays with Oracle Exadata
- Oracle Solaris / Linux software subscriptions
- MOS / Software Updates License & Support
- Oracle TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Oracle / Sun line — details on the Oracle / Sun battle card.
Migration path from first contact to hand-over.
Same four steps for every Oracle / Sun line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Oracle / Sun battle card.
FAQ on Oracle Exadata maintenance
- Which Exadata generations do you service?
- X5-2 to X9M-8. Older X3-2 and X4-2 on request. Including storage server extensions and ZDLRA.
- What does TPM cost compared to Oracle Premier Support?
- 30 to 60 percent savings, up to 70 percent on EOSL models. For a quarter-rack X7-2 with 24×7×4, TechCare is roughly 60% below the Oracle price.
- What about database software and Exadata software?
- We separate cleanly: hardware is us, Oracle Database, Exadata Software, Oracle Linux stay with Oracle.
- Can you service X5-2 and X6-2?
- Yes. X5-2 (EOSL 2022) and X6-2 (EOSL 2024) still productive. Memory, disks, InfiniBand switches, PSUs and FRUs in stock.
- Which SLA levels for Exadata?
- 24×7×4 is standard. 5×9 NBD only for test/dev. 24×7×2 on request for highly critical workloads.
- What about InfiniBand and RoCE switches?
- We service both: InfiniBand (X3-2 to X8-2) and RoCE 100 GbE (from X8M-2 onwards).