Nutanix Lenovo ThinkAgile HX Maintenance
side by side.

HX1000 series · entry HCI (1U)

HX1320 (1U rack, ThinkSystem SR630 base)

HX2000 series · entry/mid HCI (2U)

HX2320 (2U rack, ThinkSystem SR650 base)

HX3000 series · mainstream HCI

HX3320 · HX3321 (2U mainstream, SR650 base)

HX5000 series · storage-heavy

HX5520 (storage-heavy 2U) · HX5520-C (extended capacity)

HX7000 series · high-end / compute-heavy

HX7820 (4-socket, ThinkSystem SR850/SR860 base)

Components

Lenovo power supplies · NVMe/SATA SSDs · DDR4 RAM · ThinkSystem mainboards · NICs (10/25/100G) · HBAs · XClarity modules

Generation status of ThinkAgile HX line

ThinkAgile HX has a commercial peculiarity: hardware support can be purchased at Lenovo (Lenovo Premier Support for ThinkAgile) OR at Nutanix (as part of the Nutanix bundle) — depending on how the original purchase was structured. In both cases the hardware support component is typically more expensive than plain ThinkSystem maintenance because HCI bundle pricing applies. TPM reduces hardware maintenance costs to what Lenovo ThinkSystem hardware would cost without HCI bundle — typically 40-50 percent below Lenovo Premier HCI or Nutanix hardware bundle. AOS subscription stays unchanged directly at Nutanix, completely independent of whether hardware support was at Lenovo or Nutanix — you simply choose hardware maintenance separately.

We service ThinkAgile HX hardware with original Lenovo components from our warehouse. HX platforms are ThinkSystem servers we maintain daily — SR630/SR650 current and stable in pool, SR850/SR860 (HX7820 base) for demanding high-end clusters also available. Lenovo XClarity (out-of-band management on ThinkSystem boards) continues license-free under TPM — remote console, power management, hardware logging, BMC operations all active. Lenovo XClarity Administrator (central management platform) is software subscription, independent of hardware maintenance — stays at Lenovo if actively used. Foundation, Prism Element and Prism Central continue with your Nutanix AOS subscription. HCI-specific configuration (drive layout, NIC setup, HCI-optimized BIOS) stays on the cluster — we swap components, HCI configuration preserved.

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Nutanix line — see the Nutanix battle card.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Nutanix line — details on the Nutanix battle card.

Same four steps for every Nutanix line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Nutanix battle card.

Which ThinkAgile HX models do you service?

Complete ThinkAgile HX family: HX1000/HX2000 series (HX1320 entry-1U, HX2320 entry-2U), HX3000 series (HX3320, HX3321 mainstream HCI), HX5000 series (HX5520 storage-heavy, HX5520-C extended capacity) and HX7000 series (HX7820 high-end/4-socket). Hardware base Lenovo ThinkSystem SR630, SR650, SR850, SR860 in V1 and V2 generations. Plus older ThinkAgile HX on System x M5 base on request. Including all Lenovo power supplies, NVMe/SATA SSDs, DDR4 RAM, ThinkSystem mainboards, 10/25/100G NICs and HBAs.

What does TPM cost for ThinkAgile HX compared to Lenovo or Nutanix support?

30 to 60 percent savings. For an HX3320 (4-node mainstream HCI cluster) with 24×7×4, TechCare is roughly 55% below Lenovo Premier or the Nutanix bundle, cluster-wide. For HX1320 (entry 1U/node), HX5520 and HX7820 (4-socket high-end) we are also roughly 55% below the premium price in each case. AOS subscription independent — identical across all options. For 5+ HX clusters, hardware savings add up noticeably each year.

What happens to our Nutanix AOS software subscription when switching to TPM?

<strong>Nothing changes about your AOS subscription.</strong> Just as with NX hardware, software subscription is commercially and contractually separate from hardware maintenance for ThinkAgile HX. You continue to renew AOS (Acropolis OS, AHV hypervisor, Prism Element/Prism Central, all licensed features) directly with Nutanix or through your authorized AOS reseller. For ThinkAgile HX a second separation applies: Lenovo XClarity Pro / XClarity Orchestrator (central Lenovo management platforms) are software subscriptions at Lenovo, independent of both hardware maintenance and Nutanix AOS — those actively using XClarity Pro keep it with Lenovo. <strong>Do not cancel AOS or XClarity Pro</strong> — what we replace is exclusively the hardware maintenance component (either Lenovo Premier Support for ThinkAgile, or the hardware component of a Nutanix bundle).

Do XClarity, Foundation and Prism continue without a Lenovo or Nutanix hardware contract?

Yes, all three. <strong>Lenovo XClarity</strong> (out-of-band management on ThinkSystem boards in HX hardware) continues license-free — remote console, power management, sensor telemetry, BMC standard operations all active. <strong>XClarity Pro</strong> (extended lifecycle features) and <strong>XClarity Administrator/Orchestrator</strong> (central management platforms) are separate software subscriptions, independent of hardware maintenance — keep with Lenovo if actively used. <strong>Foundation</strong> (Nutanix imaging) freely available from Nutanix. <strong>Prism Element/Central</strong> continue with AOS subscription. BIOS and XClarity firmware updates require active Lenovo contract but uncritical with stable configurations — we recommend deploying latest versions before maintenance switch.

Which SLA levels do you recommend for ThinkAgile HX?

Workload-dependent like NX, with similar cluster redundancy logic: HX3320/HX3321 in productive mainstream HCI clusters (tier-1 apps, databases, business-critical VMs): 24×7×4 with German-speaking onsite engineer standard. For 4+ node clusters with RF2/RF3, 5×9 NBD per node economical because single node failure absorbed by cluster. HX1320/HX2320 ROBO/edge single-node: 24×7×4 mandatory. HX5520 productive storage-heavy (files/backup): 24×7×4 typical, 5×9 NBD with cluster redundancy possible. HX7820 (high-end 4-socket for databases/VDI): 24×7×4 mandatory due to high workload concentration per node. Old pre-V2 in refresh bridge: Parts Only or 5×9 NBD sufficient.

How is component availability for older ThinkAgile HX?

Very good for current and mid-cycle generations, structured for older. ThinkAgile HX on SR630-V2/SR650-V2 (Ice Lake, 2021+) and SR630/SR650 V1 (Cascade Lake, 2019-2021) completely in active Lenovo component pool — same components as plain ThinkSystem servers, high DACH install density. SR850/SR860 (HX7820 base, 4-socket) somewhat more specific but structured available. ThinkAgile HX on older ThinkSystem first-build (Skylake, 2017-2019) — refurbishing pools deeply available, often most cost-effective for fleets in this generation. Very old ThinkAgile HX on System x M5 (pre-2017): individual risk assessment per model, often refresh strategically more sensible than long-term TPM bridge.