NetApp FAS & AFF Storage Maintenance
side by side.
TechCare TPM vs. SupportEdge Standard / Premium. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example AFF A400 with 4-year SupportEdge Premium: TechCare TPM roughly 35–56% below the OEM price.
Active EOSL lines
- FAS2200/2300-Serie (FAS2220/2240/3220/3240) · EOSL 2020-03-30
- FAS6200-Serie / FAS8020/8040/8060/8080 (legacy) · EOSL 2023-01-31
- FAS2552 / FAS2554 / FAS2620 (Mid-Range aktiv) · EOSL 2024-05-31
- FAS8200 / AFF A200 / AFF A300 (aktuelle Plattform) · EOSL 2026-11-30
Which NetApp FAS & AFF models we service
- FAS · Hybrid Storage (older)
- FAS2220 · FAS2240 · FAS3220 · FAS3240 · FAS3270 · FAS6220 · FAS6240 · FAS6280
- FAS · Hybrid Storage (current)
- FAS2552 · FAS2554 · FAS2620 · FAS2720 · FAS2750 · FAS8020 · FAS8040 · FAS8060 · FAS8080 · FAS8200 · FAS8300 · FAS8700 · FAS9000
- AFF · All-Flash
- AFF A200 · A220 · A300 · A320 · A400 · A700 · A700s · A800 · A900 · ASA series
- E-Series · Block Storage
- E2700 · E2800 · E5600 · E5700 · EF560 · EF570 · EF600
- Disk Shelves
- DS2246 · DS4246 · DS4486 · DS460C · NS224 (NVMe)
- StorageGRID · Object
- SG5600 · SG5700 · SG6000 · SG6060
- ASA · All-SAN Array (block-only flash)
- ASA A150 · A250 · A400 · A800 · A900 — all-flash SAN platform with ONTAP, hardened for pure block workload (FC, iSCSI, NVMe/FC, NVMe/TCP)
- SolidFire · scale-out storage
- SolidFire SF series (SF2405/4805/9605/19210/38410) · NetApp HCI with SolidFire backend · older Element OS generations — hardware maintenance separate from Element OS subscription, which stays with NetApp
- IBM N-Series · NetApp OEM rebrand
- N3220 · N3240 · N6220 · N6250 · N7900 · N7950T — IBM-branded NetApp FAS hardware from the 2005-2014 OEM partnership, multiple generations EOSL but still productive in install bases
EOSL status of major generations
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| FAS2200 / FAS2240 | 2011/2012 | 2019 | Recommended |
| FAS3200-Serie (3220 / 3240 / 3270) | 2012 | 2020 | Recommended |
| FAS6200-Serie (6220 / 6240 / 6280) | 2011 | 2018 | Recommended |
| FAS8000-Serie (8020 / 8040 / 8060 / 8080) | 2014 | 2022 | Recommended |
| FAS8200 | 2017 | 2025 | Recommended |
| AFF A200 / A300 | 2017 | 2024 | Recommended |
| AFF A400 / A700 | 2018 | ca. 2026 | Supported |
Why TPM maintenance instead of NetApp SupportEdge
NetApp SupportEdge is solid, but not cheap — especially for older FAS and AFF systems still running flawlessly after 5–7 years. At End-of-Availability (NetApp's term for lifecycle end), renewals are either no longer offered or quoted at rates that suggest replacement, even though the hardware still runs problem-free.
We provide OEM original parts (disks of all generations, NVRAM modules, controller FRUs, PCM modules, PSUs), experienced storage engineers (ONTAP-aware, hardware-focused) and SLA up to 24×7×4. We clarify the ONTAP subscription topic transparently — for active new ONTAP features NetApp usually still makes sense, for legacy versions TPM alone is sufficient.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every NetApp line — see the NetApp battle card.
Stays with NetApp FAS & AFF
- ONTAP software updates + new major versions
- BlueXP / Cloud Volumes / Active IQ subscriptions
- NetApp TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every NetApp line — details on the NetApp battle card.
Migration path from first contact to hand-over.
Same four steps for every NetApp line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the NetApp battle card.
FAQ on NetApp FAS & AFF maintenance
- Which NetApp systems do you service?
- FAS2200/2240/2552/2554/2620/2720/2750, FAS3200/6200/8000/8200/8300/8700/9000 series, AFF A200/A220/A300/A400/A700/A800/A900 plus ASA series, E-Series (E2700, E2800, E5600, E5700) and StorageGRID (SG5600, SG6000). Disk shelves DS2246, DS4246, DS460C, NS224.
- What does TPM cost compared to NetApp SupportEdge?
- For NetApp storage we see 30 to 60 percent savings vs. SupportEdge, 50 to 70 percent on End-of-Availability models. For a FAS8040 with 24×7×4 contract, TechCare is roughly 60% below the NetApp price.
- What happens to ONTAP software subscription?
- ONTAP runs as software separately via NetApp. Hardware maintenance and ONTAP subscription are separate: if you actively need new ONTAP features (SnapMirror Cloud, FabricPool to S3, new ONTAP versions), keep the software subscription with NetApp. We cover hardware defects independently. For stable legacy setups TPM alone is often sufficient.
- Can you service FAS systems that are already EoA?
- Yes. FAS2200, FAS3200, FAS6200, FAS8000 series are all EoA and still in production in many DACH data centers. We stock disks (SAS, SATA, SSD of all generations), NVRAM modules, controller FRUs and fans/PSUs.
- Which SLA levels for storage?
- Parts Only, 5×9 NBD, 24×7×4. For storage we typically recommend 24×7×4 due to business criticality.
- Do Active IQ and SnapCenter still work?
- Active IQ (cloud analytics) requires active NetApp subscription. SnapCenter and SnapManager tools are software, their licenses run separately. For active cloud feature usage we recommend keeping NetApp subscription for the software layer and covering only hardware maintenance via TPM.