LANCOM Access Points Maintenance
side by side.

TechCare TPM vs. LANCOM Garantieverlängerung / Advance Replacement. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

10–18 % OEM list-price share per year

EOSL bonus EOSL savings vs. OEM

Multi-year Multi-year discount (3–5 yrs)

One contract for all lines · Fixed price in 48 h techcaresolutions.de

Cost comparison

OEM list-price share approx. 10–18 % of list price per year (warranty extension incl. advance replacement)

Example branch network with 300 1900EF routers and 120 GS-3528XP switches on NBD replacement: TechCare roughly 35–50 % below the manufacturer extension, cold spares per site included.

EOSL hardware: For EOSL lines (1781 routers, GS-2300 switches, LN access points) the manufacturer no longer offers an extension — we keep them under SLA as long as replacement units can be sourced.

Multi-year contract: Multi-year contract with site rating: critical sites 24×7×4 with cold spare, remote offices NBD — selectable per device.

Which LANCOM access points we service

LX · Wi-Fi 6 / 6E / 7 · current: LX-7300 · LX-6500 · LX-6500E · LX-6400 · LX-6402 · LX-6200 · LX-6200E
LW · Wi-Fi 6: LW-500 · LW-600 · LW-1000
OW · outdoor and industrial: OW-602 · OW-360 · OAP-1702B · OAP-830 · OAP-822
LN / L series · Wi-Fi 5 and older · EOSL: LN-1700 · LN-1700B · LN-1700UE · LN-860 · LN-830acn · LN-830E · L-1302acn · L-452agn · L-322agn · L-322E
WLAN controllers · hardware: WLC-1000 · WLC-4100 · WLC-4025+ · WLC-4006+

Manufacturer support status of major generations

Generation	Released	End of vendor support	TechCare TPM
L-Serie (L-322, L-452)	2010	beendet	Recommended
LN-830 / LN-860 / LN-1700	2015	beendet	Recommended
WLC-4000er-Controller	2012	beendet	Recommended
LW-500 / LW-600	2020	aktiv	Supported
LX-6400 / LX-6500 / LX-7300	2021	aktiv	Supported

Why TPM for LANCOM access points

Access points sit in branches, schools, warehouses and administrations by the hundreds — mostly managed centrally via LANCOM Management Cloud. After warranty, there is no manufacturer option any more for LN and L models; the one-off replacement costs more time than money.

We take over logistics and response time: replacement unit per SLA, cold spares at large sites, return of defective units, configuration via LMC or controller. Firmware and LMC licences stay with the manufacturer. One contract covers access points together with switches and routers.

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every LANCOM line — see the LANCOM battle card.

Stays with LANCOM

LANCOM Management Cloud (LMC) licences
Serial-bound software options (VPN, content filter, Public Spot) and Unified Firewall licences incl. transfer
LCOS firmware and manufacturer hotline for software questions

Moves to TechCare

Replacement unit or spare part per SLA (Parts Only, NBD, 24×7×4)
Cold spares per site, configuration restore from backup or LMC
Ticket desk with site logic and return of defective units
One contract for LANCOM plus all other manufacturers in the network

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every LANCOM line — details on the LANCOM battle card.

Migration path from first contact to hand-over.

Same four steps for every LANCOM line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the LANCOM battle card.

FAQ on LANCOM access point maintenance

Do you also take current devices into the contract, not only old ones?: Yes. Model designation and serial number are all we need, regardless of age. We take current generations after the manufacturer warranty ends or in parallel as hardware cover.
What happens to LANCOM licences and software options when a unit is replaced?: It depends on the device. Routers, switches and access points run LCOS without a licence; for LMC-managed devices the “Replace” function in LANCOM Management Cloud transfers configuration and LMC licence to a unit of the same type. Paid software options (e.g. VPN or content-filter option), by contrast, are bound to the serial number, and Unified Firewall licences belong to the hardware too. Their transfer or reissue runs through LANCOM or your LANCOM partner. Our core business is hardware break-fix: we deliver the replacement unit, restore the configuration and support your licence request — the licence itself is not part of our contract.
Is a maintenance contract worthwhile for such inexpensive devices?: Per device no — per fleet yes. The contract pays for response time, logistics and cold spares for hundreds of devices across many sites, not the material value of a single access point. For small fleets we recommend Parts Only.
What about LANCOM Management Cloud?: LMC is a manufacturer software service and stays there. After replacement we add the new device with its serial number to your LMC project; the cloud rolls out the configuration.
Which SLA tiers do you offer?: Parts Only, 5×9 NBD and 24×7×4 — selectable per device and site. For 4-hour commitments we keep cold spares at the site.
How quickly do we get a quote?: 48 hours after receipt of your inventory with model, serial number and site.