HPE ProLiant Server Maintenance
side by side.
TechCare TPM vs. Foundation Care / Proactive Care. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example ProLiant DL380 Gen10 with 4-year Foundation Care: TechCare TPM roughly 37–55% below the OEM price.
Active EOSL lines
- ProLiant Gen8 (DL360p/DL380p/DL580) · EOSL 2022-08-31
- ProLiant Gen9 (DL360/DL380/DL580) · EOSL 2024-08-31
- ProLiant Gen10 (DL360/DL380/DL560/DL580) · EOSL 2027-06-30
- ProLiant Gen10 Plus / Gen11 (DL325/DL345/DL360/DL380) · EOSL 2029-12-31
Which HPE ProLiant models we service
- DL series · rack servers
- DL360 · DL380 · DL360p · DL380p · DL560 · DL580 · DL388 · DL325 · DL345 · DL365 · DL385 (Gen8 / Gen9 / Gen10 / Gen10+ / Gen11)
- ML series · tower servers
- ML30 · ML110 · ML150 · ML310e · ML350 · ML350p (Gen8 bis Gen12)
- BL series · blade servers
- BL460c · BL460c Gen8/Gen9/Gen10 · BL660c · BL685c
- Synergy · Composable
- Synergy 480 Gen10/Gen11 · Synergy 660 Gen10 · Synergy 12000 Frame
- Apollo · HPC / Storage-Dense
- Apollo 2000 · Apollo 4200 · Apollo 4510 · Apollo 6500
- Storage
- 3PAR StoreServ · Primera · Alletra · MSA 2040/2050/2060 · Nimble HF/AF · StoreOnce
EOSL status of major generations
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| ProLiant Gen8 (DL360p / DL380p) | 2012 | 2019 | Recommended |
| ProLiant Gen9 (DL360 / DL380) | 2014 | 2021 | Recommended |
| ProLiant Gen10 (DL360 / DL380) | 2017 | 2024 | Recommended |
| ProLiant Gen10 Plus | 2020 | ca. 2027 | Supported |
| ProLiant Gen11 | 2023 | ca. 2030 | Supported |
| Synergy 480 Gen10 | 2018 | 2025 | Recommended |
Why TPM maintenance instead of HPE Pointnext / HPE Foundation Care
HPE Foundation Care becomes expensive quickly for older ProLiant generations. From Gen8/Gen9 onwards, HPE often refuses extensions altogether — or quotes them at uneconomic rates. That is exactly where TPM becomes the only option, short of replacing perfectly working hardware.
We provide OEM original parts (including DDR3 RAM, FBWC modules, P-series RAID controllers for older generations), German-speaking onsite engineers and guaranteed SLA — at 30 to 70 percent lower cost. iLO and HPE OneView remain fully usable.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every HPE line — see the HPE battle card.
Stays with HPE ProLiant
- HPE OneView / iLO Advanced subscription
- HPE Aruba Central / GreenLake cloud subscriptions
- HPE software TAC and firmware login releases
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every HPE line — details on the HPE battle card.
Migration path from first contact to hand-over.
Same four steps for every HPE line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the HPE battle card.
FAQ on HPE ProLiant maintenance
- Which HPE ProLiant models do you service?
- We service all ProLiant generations from Gen8 (DL360p, DL380p, BL460c) up to the current Gen11 — Rack (DL), Tower (ML), Blade (BL), Synergy and Apollo. Older G6/G7 models also on request if parts are available.
- What does TPM cost compared to HPE Foundation Care?
- In the DACH mid-market we typically see 30 to 60 percent savings vs. HPE Foundation Care, up to 70 percent on EOSL models. For a DL380 Gen10 with 24×7×4 contract, TechCare is roughly 55–60% below the HPE price.
- Can you service ProLiant Gen8 or Gen9 that are already EOSL?
- Yes, this is one of our core areas. Gen8 (released 2012, EOSL 2019) and Gen9 (2014, EOSL 2021) are particularly affected because HPE no longer offers Foundation Care extensions. We maintain a parts warehouse with DDR3 RAM, FBWC modules, P420/P440 RAID controllers, HDDs/SSDs and PSUs for exactly these generations.
- Which SLA levels do you offer for ProLiant?
- Parts Only with 4-hour shipping, 5×9 Next Business Day with onsite engineer in business hours and 24×7×4 with guaranteed 4-hour onsite response around the clock. SLA freely selectable per server — with Foundation Care often only as a package.
- Do iLO, OneView and InfoSight still work?
- iLO as a hardware component remains fully usable. OneView continues to work because it's a separate software license. InfoSight (cloud analytics) requires an active HPE contract — if predictive analytics matter to you, we have good workarounds.
- Do we lose the warranty when switching?
- No. HPE factory warranty and Foundation Care are contractual services, not part of hardware ownership. After factory warranty you are free to choose any maintenance partner.