Hitachi Vantara VSP E-Serie & VSP 5000 Maintenance
side by side.

TechCare TPM vs. Hitachi Vantara Maintenance. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

12–20 % OEM list-price share per year

50–70 % EOSL savings vs. OEM

5–10 % Multi-year discount (3–5 yrs)

One contract for all lines · Fixed price in 48 h techcaresolutions.de

Cost comparison

OEM list-price share approx. 12–20 % of list price per year (Premium Support higher)

Example Hitachi VSP G370 with 4-year Vantara Maintenance: TechCare TPM roughly 34–57% below the OEM price.

EOSL hardware: On EOSL models (VSP G200/G400/G600, AMS series, USP V/VM) 50–70 % savings vs. Hitachi Vantara Maintenance — Vantara EOSL premium switches to high surcharge after 6–7 years.

Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.

Active EOSL lines

VSP E790 (Entry-Hybrid) · EOSL 2028-06-30
VSP E990 (Mid-Range-Hybrid) · EOSL 2028-12-31
VSP E1090H (Entry-All-Flash via SVOS-RF) · EOSL 2030-06-30

Which VSP E and 5000 models we service

VSP E-Series · NVMe midrange: VSP E590 · E790 · E990
VSP 5000 · high-end NVMe (original): VSP 5100 · 5500 · 5100H · 5500H (hybrid variant)
VSP 5000 · high-end NVMe (Gen2): VSP 5200 · 5600
Components & drives: NVMe SSDs 1.92 TB / 3.84 TB / 7.68 TB / 15.36 TB · cache modules · controller boards · 32G FC · NVMe-FC · 25/100 GbE

EOSL and lifecycle status of NVMe platforms

Generation	Released	End of vendor support	TechCare TPM
VSP E590 / E790 / E990	2020–2021	2027–2028	Supported
VSP 5100 / 5500 (Original)	2019	2026	Supported
VSP 5100H / 5500H (Hybrid)	2020	2027	Supported
VSP 5200 / 5600 (Gen2)	2022	ca. 2029	Supported

Why TPM maintenance for VSP E and VSP 5000

VSP E and VSP 5000 are current NVMe platforms — the TPM pitch is less EOSL-driven, more economic. Hitachi Vantara Support for tier-1 NVMe storage sits at the upper market segment; especially with VSP 5000 multi-controller configurations, maintenance contracts quickly become one of the largest budget items. TPM reduces this to 40 to 50 percent of Hitachi level without limiting functionality.

We service both families with OEM NVMe SSDs of all sizes, controller boards and cache modules. VSP firmware (SVOS RF on E, SVOS GX on 5000) continues without licensing — Universal Replicator, TrueCopy, ShadowImage, Dynamic Provisioning stay active. Code updates to newer microcode versions require Hitachi contract, usually uncritical with stable configurations.

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Hitachi Vantara line — see the Hitachi Vantara battle card.

Stays with Hitachi Vantara

SVOS software updates + new major versions
Hitachi Ops Center / Analyzer subscriptions
Hitachi TAC software tickets

Moves to TechCare

Hardware defects (memory, disk, PSU, mainboard, modules)
24×7×4 on-site SLA with German-speaking field service
Spare-parts logistics DACH + global hub network
Fixed-price contract in 48 h, one inventory — one contract

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Hitachi Vantara line — details on the Hitachi Vantara battle card.

Migration path from first contact to hand-over.

Same four steps for every Hitachi Vantara line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Hitachi Vantara battle card.

FAQ on VSP E & VSP 5000 maintenance

Which VSP E and VSP 5000 models do you service?: Complete E family: E590, E790, E990. Complete VSP 5000: 5100, 5500 (original 2019), 5100H, 5500H (hybrid with FMD), 5200, 5600 (Gen2 2022). Including multi-controller configurations with up to 12 controllers on VSP 5000.
What does TPM cost for VSP 5000 compared to Hitachi Vantara?: 30 to 60 percent savings. For a VSP 5500H with 4 controllers and 24×7×4, TechCare is roughly 55% below the Hitachi Vantara price. VSP E990 smaller in absolute terms, same spread (roughly 55–60% below the Hitachi price).
Can you get NVMe SSDs for VSP E and 5000?: Yes. NVMe SSDs of all Hitachi generations are stocked — 1.92 TB, 3.84 TB, 7.68 TB and 15.36 TB. Hitachi-specific custom NVMe modules with Hitachi firmware as well. VSP 5000 components are smaller in volume, so for very large configurations we check inventory coverage individually.
What's the difference between VSP E and VSP 5000 from a maintenance perspective?: VSP E is 2-controller midrange (SVOS RF), VSP 5000 is multi-controller high-end (SVOS GX) with scale-out architecture. From a maintenance perspective: same NVMe SSD pipeline, but different controller and cache modules. If you have both in the data center, we cover that in one multi-generation contract.
Does SVOS RF / SVOS GX continue to work without a Hitachi contract?: Yes. SVOS (Storage Virtualization OS) is part of the VSP firmware and continues to work without licensing — all replication, snapshot, provisioning and compression features stay active. Code updates to newer SVOS versions require an active Hitachi contract.
Which SLA levels for NVMe storage?: VSP E and VSP 5000 are tier-1 storage — we recommend 24×7×4 with German-speaking onsite engineer. With VSP 5000 multi-controller configurations, redundancy is high; single controller failures are tolerable — 5×9 NBD remains an economical option for secondary sites.