Fujitsu PRIMERGY Server Maintenance
side by side.

TechCare TPM vs. Solution Contract / Service Pack. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

8–14 % OEM list-price share per year

50–70 % EOSL savings vs. OEM

5–10 % Multi-year discount (3–5 yrs)

One contract for all lines · Fixed price in 48 h techcaresolutions.de

Cost comparison

OEM list-price share approx. 8–14 % of list price per year (Solution Contract Premium 12–18 %)

Example PRIMERGY RX2540 M5 with 4-year Service Pack 24×7×4: TechCare TPM roughly 42–49% below the OEM price.

EOSL hardware: On EOSL models (PRIMERGY S7/S8, ETERNUS DX generations, BX900 blade chassis) 50–70 % savings vs. Service Pack — Fujitsu EOSL extensions DACH-specific partly available but expensive.

Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.

Active EOSL lines

PRIMERGY RX2530 M1/M2/M4 (legacy Rack) · EOSL 2022-12-31
PRIMERGY RX2530 M5/M6 / RX2540 M5/M6 (aktiv) · EOSL 2025-12-31
PRIMERGY RX2530 M7 / RX2540 M7 / TX-Serie (aktuelle Gen) · EOSL 2029-06-30

Which Fujitsu PRIMERGY models we service

RX series · rack servers: RX1330 M2/M3/M4/M5 · RX2510 M2 · RX2520 M1/M4/M5 · RX2530 M1/M2/M4/M5/M6/M7 · RX2540 M1/M2/M4/M5/M6/M7 · RX2560 M1/M2 · RX4770 M1/M2/M3/M4/M5/M6
TX series · tower servers: TX1310 M3/M5 · TX1320 M2/M3/M4 · TX1330 M2/M3/M4/M5 · TX2540 M1/M2 · TX2550 M5
BX series · blade servers: BX2580 M1/M2 · BX900 S1/S2 · BX400 S1
CX series · Cloud / Multi-Node: CX2550 M1/M2/M4/M5 · CX2570 M1/M2/M4/M5 · CX400 S1/M1 (Multi-Node-Chassis)
PRIMEQUEST · Mission Critical: PRIMEQUEST 1800E2 · 2400E3 · 2800E3 · 3400 · 3800
ETERNUS · Storage: ETERNUS DX (DX60 S2/S3/S4/S5 · DX100/200/500/600/8000) · AF (AF150/250/650) · JX · LT

EOSL status of major generations

Generation	Released	End of vendor support	TechCare TPM
PRIMERGY RX2540 M1 / M2	2014/2016	2022/2023	Recommended
PRIMERGY RX2530 M1 / M2 / M4	2014/2016/2018	2022/2023/2025	Recommended
PRIMERGY RX2540 M4 / M5	2017/2019	2024/2026	Recommended
PRIMERGY BX900 S2	2014	2022	Recommended
PRIMERGY RX2540 M6 / M7	2021/2023	ca. 2028/2030	Supported
ETERNUS DX100/200 S3	2013	2021	Recommended

Why TPM maintenance instead of Fujitsu Solution Contract / Service Pack

Fujitsu has a particularly strong position in the German-speaking mid-market and public sector — many customers have built up PRIMERGY footprints over years, often with public sector contracts. For EOSL models like RX2540 M1/M2 or BX900 S2, Fujitsu renewals are either no longer offered or cost disproportionately, even though the hardware still runs flawlessly.

We service all PRIMERGY generations with OEM original parts, German-speaking engineers and SLA up to 24×7×4. ServerView and iRMC remain fully usable. On request we also cover the mission-critical PRIMEQUEST segment.

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Fujitsu line — see the Fujitsu battle card.

Stays with Fujitsu PRIMERGY

ServerView Suite / iRMC subscription
Fujitsu software-stack subscriptions
Fujitsu TAC software tickets + firmware releases

Moves to TechCare

Hardware defects (memory, disk, PSU, mainboard, modules)
24×7×4 on-site SLA with German-speaking field service
Spare-parts logistics DACH + global hub network
Fixed-price contract in 48 h, one inventory — one contract

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Fujitsu line — details on the Fujitsu battle card.

Migration path from first contact to hand-over.

Same four steps for every Fujitsu line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Fujitsu battle card.

FAQ on Fujitsu PRIMERGY maintenance

Which Fujitsu PRIMERGY models do you service?: Complete RX series (RX1330, RX2510, RX2520, RX2530, RX2540, RX2560, RX4770 in M1 to M7), TX series (TX1310, TX1320, TX1330, TX2540, TX2550), BX series (BX2580, BX900) and CX series (CX2550, CX2570 in M1 to M5) and ETERNUS storage (DX, AF, JX, LT). PRIMEQUEST on request.
What does TPM cost compared to Fujitsu Solution Contract?: For PRIMERGY we see 30 to 60 percent savings vs. Fujitsu Solution Contract / Service Pack, up to 70 percent on EOSL models. For a RX2540 M4 with 24×7×4 contract, TechCare is roughly 55–60% below the Fujitsu price.
Can you service older PRIMERGY generations — RX2540 M1/M2, BX900?: Yes, this is one of our DACH focus areas. RX2540 M1/M2 (released 2014/2016, EOSL 2022/2023) and BX900 S2 (EOSL 2022) are still productive in many mid-market environments. We stock DDR4 RAM, RAID controllers, HDDs/SSDs and PSUs for these generations.
Which SLA levels do you offer for PRIMERGY?: Parts Only with 4-hour shipping, 5×9 NBD and 24×7×4 — all freely selectable per server. German-speaking engineers, nationwide including rural regions with guaranteed 4-hour response.
Do ServerView and iRMC still work?: Yes. Both remain fully usable. iRMC is a hardware component. ServerView Suite runs as separate software, firmware updates for iRMC and BIOS remain freely accessible via the Fujitsu support portal.
Do we lose the warranty?: No. Factory warranty and Solution Contract are contractual. After factory warranty you are free to choose any maintenance partner.