Fujitsu ETERNUS Storage Maintenance
side by side.
TechCare TPM vs. Solution Contract / Service Pack. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example PRIMERGY RX2540 M5 with 4-year Service Pack 24×7×4: TechCare TPM roughly 42–49% below the OEM price.
Active EOSL lines
- ETERNUS DX60 S2/S3/S4/S5 · EOSL 2020-06-30
- ETERNUS AF250 / AF650 (All-Flash legacy) · EOSL 2025-03-31
- ETERNUS DX100/200/500/600/8000 (mid/high-end legacy) · EOSL 2025-03-31
Which Fujitsu ETERNUS models we service
- ETERNUS DX · Entry/Midrange
- DX60 S2/S3/S4/S5 · DX100 S3/S4/S5 · DX200 S3/S4/S5 · DX500 S3/S4/S5 · DX600 S3/S4/S5
- ETERNUS DX · Enterprise
- DX8100 S3/S4 · DX8700 S3/S4/S5 · DX8900 S3/S4/S5
- ETERNUS AF · All-Flash
- AF150 S2/S3 · AF250 S2/S3 · AF650 S2/S3
- ETERNUS JX · JBOD
- JX40 S2 · JX60 S2
- ETERNUS LT · Tape
- LT20 S2 · LT40 S2 · LT60 S2 · LT140 · LT260
- ETERNUS HX · Nutanix
- HX series (on request, hardware layer)
EOSL status of major generations
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| ETERNUS DX60 S2 / S3 | 2012/2014 | 2020/2022 | Recommended |
| ETERNUS DX100 S3 / DX200 S3 | 2013 | 2021 | Recommended |
| ETERNUS DX500 S3 / DX600 S3 | 2013 | 2021 | Recommended |
| ETERNUS DX100 S4 / DX200 S4 | 2017 | 2025 | Recommended |
| ETERNUS AF250 S2 / AF650 S2 | 2018 | ca. 2026 | Supported |
| ETERNUS DX8700 S3 / DX8900 S3 | 2014 | 2023 | Recommended |
| ETERNUS LT60 S2 | 2015 | 2023 | Recommended |
Why TPM maintenance instead of Fujitsu Solution Contract (Storage)
Fujitsu Solution Contract becomes expensive on older ETERNUS generations or is no longer offered. Since ETERNUS is anchored in many DACH mid-market, public authorities and public sector, this affects a broad customer spectrum.
We service all ETERNUS generations with OEM parts. ServerView Storage Manager and ETERNUS SF continue unchanged.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Fujitsu line — see the Fujitsu battle card.
Stays with Fujitsu ETERNUS
- ServerView Suite / iRMC subscription
- Fujitsu software-stack subscriptions
- Fujitsu TAC software tickets + firmware releases
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Fujitsu line — details on the Fujitsu battle card.
Migration path from first contact to hand-over.
Same four steps for every Fujitsu line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Fujitsu battle card.
FAQ on Fujitsu ETERNUS maintenance
- Which Fujitsu ETERNUS systems do you service?
- Complete DX series, AF series, JX-JBODs, LT tape libraries, plus ETERNUS HX on request.
- What does TPM cost compared to Fujitsu Solution Contract?
- 30 to 60 percent savings, up to 70 percent on EOSL models. For a DX200 S4 with 24×7×4, TechCare is roughly 55–60% below the Fujitsu price.
- Can you service older ETERNUS?
- Yes, a DACH focus area. DX60 S2 (EOSL 2020), DX100/200 S3 (EOSL 2021) still productive.
- Which SLA levels for ETERNUS?
- Parts Only, 5×9 NBD, 24×7×4. For storage we recommend 24×7×4. German-speaking engineers nationwide.
- Do ServerView and ETERNUS SF still work?
- Yes. They are software tools running independently.
- Do we lose the warranty?
- No. Factory warranty and Solution Contract are contractual.