Dell HCI Hyperconverged Infrastructure Maintenance
side by side.
TechCare TPM vs. ProSupport / ProSupport Plus. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example PowerEdge R750 with 4-year ProSupport Plus: TechCare TPM roughly 39–51% below the OEM price.
Active EOSL lines
- VxRail P-/V-/S-/E-Serie (Gen1-2 auf PowerEdge 13G) · EOSL 2024-04-30
- VxRail Gen3 (auf PowerEdge 14G) · EOSL 2027-06-30
- VxRail Gen4-5 (auf PowerEdge 15G/16G) · EOSL 2030-12-31
Which Dell HCI platforms we service
- VxRail · VMware-centric HCI
- VxRail E-Series (Edge) · V-Series (VDI) · P-Series (Performance) · S-Series (Storage-Heavy) · D-Series (Ruggedized) · VxBlock 1000 converged stack
- VxFlex / PowerFlex · Software-defined storage
- PowerFlex Rack · PowerFlex Appliance · older VxFlex generations (VxFlex Ready Node, VxFlex OS) — hardware is standard PowerEdge base
- vSAN Ready Nodes · validated PowerEdge configurations
- PowerEdge R-Series and MX-Series as pre-validated vSAN-Ready configs · R650/R750/R760 vSAN profiles · older R640/R740 vSAN configs
- XC-Series · Nutanix appliance on PowerEdge
- XC430 · XC640 · XC740 · XC940 with Nutanix AOS · XC Core and XC Xpress · older XC630/XC730 generations
EOSL status of Dell HCI platforms
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| VxRail E460F / V470F / P470F | 2017 | 2024 | Recommended |
| VxRail E560F / V570F / P570F / S570F | 2018 | 2025 | Recommended |
| VxRail E660F / V670F / P670F | 2021 | ca. 2028 | Supported |
| PowerFlex Rack (Gen1/Gen2) | 2017-2019 | 2024-2026 | Recommended |
| XC630 / XC730 (mit Nutanix) | 2015-2016 | 2022-2023 | Recommended |
| XC640 / XC740 / XC940 | 2018-2020 | 2025-2027 | Supported |
Why TPM makes sense for Dell HCI
HCI hardware is fundamentally PowerEdge hardware with an additional software stack. OEM maintenance bundles hardware service and software subscription into a package price that's significantly higher than the sum of its parts. We cleanly separate the two layers: we handle hardware, software subscription stays with Dell, VMware or Nutanix.
Dell ProSupport for VxRail includes full Lifecycle Manager support — you still need that, we don't touch it. The hardware service component built into the bundle pricing is what we replace with our own service at 30 to 60 percent lower cost. The same model works for PowerFlex and the XC line.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Dell / Dell EMC line — see the Dell / Dell EMC battle card.
Stays with Dell HCI
- OpenManage Enterprise / iDRAC subscription features
- Dell software licenses (CloudIQ, APEX, PowerStore Manager)
- Dell software TAC and firmware lockout releases
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Dell / Dell EMC line — details on the Dell / Dell EMC battle card.
Migration path from first contact to hand-over.
Same four steps for every Dell / Dell EMC line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Dell / Dell EMC battle card.
FAQ on Dell HCI maintenance
- Which Dell HCI platforms do you service?
- We service the hardware layer of all current and older Dell HCI platforms: VxRail (E, V, P, S and D series including VxBlock 1000), VxFlex/PowerFlex (Rack, Appliance, older VxFlex Ready Nodes), vSAN Ready Nodes on PowerEdge R/MX base, and the XC series with Nutanix AOS (XC430, XC640, XC740, XC940 and older XC630/XC730).
- What happens to our VxRail or VMware software subscription?
- Nothing. We touch only hardware maintenance. Your VMware vSphere/vSAN license, VxRail Manager with Lifecycle Manager and all software updates continue contractually through VMware or Dell unchanged. You retain all update rights, cluster compatibility matrix and HCL validation.
- Can you also service older VxRail generations (E460F, V470F)?
- Yes, this is even one of our core areas. Once Dell ends official support for a VxRail generation — the E460F family has been EOSL since 2024, the V470F since 2024 — OEM extensions are either no longer offered or become disproportionately expensive. We continue servicing these generations with OEM original parts, even past OEM EOSL.
- What does TPM for VxRail cost vs. Dell ProSupport for VxRail?
- In the DACH mid-market we typically see 30 to 60 percent hardware-layer savings vs. the Dell ProSupport VxRail bundle. For EOSL generations like E460F or V470F up to 70 percent. Important: the OEM bundle also includes Lifecycle Manager support — that stays with Dell, the hardware portion is what we offer cheaper. Even for a typical 4-node VxRail cluster this makes a noticeable difference in the annual maintenance budget.
- How does disk and node replacement work on VxRail with TPM?
- We deliver the hardware swap (disk, NIC, node component) like regular PowerEdge maintenance. Subsequent vSAN cluster reintegration runs via VxRail Manager or the vSAN disk-group mechanism — exactly as it would under OEM maintenance. The procedure is identical because the software layer is unchanged.
- What about PowerFlex maintenance — isn't the hardware generic?
- Correct, PowerFlex Rack and PowerFlex Appliance are based on standard PowerEdge hardware. We service the hardware as usual, the PowerFlex software stack (PowerFlex Manager, MDM/SDS/SDC) stays contractually with Dell. The same applies to older VxFlex Ready Nodes.