Dell EMC Storage Storage Maintenance
side by side.
TechCare TPM vs. ProSupport / ProSupport Plus. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example PowerEdge R750 with 4-year ProSupport Plus: TechCare TPM roughly 39–51% below the OEM price.
Active EOSL lines
- VMAX 100K/200K/400K · EOSL 2026-01-31
- Compellent SC4020/SC5020/SC7020/SC8000/SC9000 · EOSL 2026-08-31
- VNX 5200 bis 8000 · EOSL 2023-01-30
- PowerMax 2000/8000/2500/8500 · EOSL 2029-10-31
Which Dell EMC Storage models we service
- PowerStore
- PowerStore 500T · 1000T · 1200T · 3000T · 3200T · 5000T · 5200T · 7000T · 9000T · 9200T
- Unity / Unity XT
- Unity 300/350F · 400/450F · 500/550F · 600/650F · Unity XT 380/480/680/880
- VNX-Block & File
- VNX 5100 · 5300 · 5500 · 5700 · 5800 · 7600 · 7700 · 8000 series
- VMAX & PowerMax
- VMAX 10K · 20K · 40K · 100K · 200K · 400K · PowerMax 2000 · 8000 · 2500 · 8500
- Isilon / PowerScale
- Isilon S210 · X210/X410 · NL400/NL410 · H400/H500/H600 · A200/A2000 · F200/F600/F810
- Compellent / SC
- SC4020 · SC5020 · SC7020 · SC8000 · SC9000 · SCv2000 · SCv3000
- Data Domain · XtremIO
- DD2200/2500 · DD4200/4500 · DD6300/6800 · DD9300/9500/9800 · XtremIO X1/X2
EOSL status of major generations
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| VNX 5xxx (1. Gen) | 2011 | 2020 | Recommended |
| VNX2 5xxx | 2014 | 2023 | Recommended |
| VMAX 10K / 20K / 40K | 2010–2014 | 2022 | Recommended |
| VMAX 100K / 200K / 400K | 2014 | 2025 | Recommended |
| Compellent SC8000 | 2014 | 2022 | Recommended |
| Isilon S210 / X410 | 2013 | 2021 | Recommended |
| Unity 300/400/500/600 | 2016 | ca. 2026 | Recommended |
| PowerStore (alle) | 2020+ | ca. 2028+ | Supported |
Why TPM maintenance instead of Dell ProSupport (Storage)
Dell EMC Storage was historically expensive under EMC maintenance — and Dell ProSupport hasn't made it cheaper. For VNX-1, VNX2 and the entire VMAX-1 family, renewal is either no longer offered or quoted at rates suggesting hardware refresh.
For current platforms we cover the hardware layer; software subscriptions (CloudIQ, AppSync) run separately via Dell. We're transparent about where TPM alone is sufficient and where software subscription should stay with the OEM.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Dell / Dell EMC line — see the Dell / Dell EMC battle card.
Stays with Dell EMC Storage
- OpenManage Enterprise / iDRAC subscription features
- Dell software licenses (CloudIQ, APEX, PowerStore Manager)
- Dell software TAC and firmware lockout releases
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Dell / Dell EMC line — details on the Dell / Dell EMC battle card.
Migration path from first contact to hand-over.
Same four steps for every Dell / Dell EMC line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Dell / Dell EMC battle card.
FAQ on Dell EMC Storage maintenance
- Which Dell EMC Storage systems do you service?
- Complete family: PowerStore, Unity and Unity XT, VNX-1 and VNX2, VMAX-1 and PowerMax, Isilon and PowerScale, XtremIO, Compellent SC, EqualLogic PS, Data Domain. Including older EOSL models.
- What does TPM cost compared to Dell ProSupport?
- 30 to 60 percent savings vs. Dell ProSupport, up to 70 percent on EOSL platforms like VNX2 or VMAX-1. For a Unity 500 with 24×7×4 contract, TechCare is roughly 55% below the Dell price.
- What about CloudIQ, AppSync or PowerProtect?
- Software subscriptions run separately via Dell. Active users keep them. For stable legacy setups TPM alone is sufficient.
- Can you service VNX-1, VNX2 and VMAX-1 long past EOSL?
- Yes, this is a focus area. VNX 5300/5500/5700 (EOSL 2020), VNX2 (EOSL 2023) and the entire VMAX-1 family. We stock disks, controller FRUs, SLICs and PSUs.
- Which SLA levels for storage?
- Parts Only, 5×9 NBD, 24×7×4. For storage we typically recommend 24×7×4 due to business criticality.
- Do Unisphere and Solutions Enabler still work?
- Yes. Both are part of the storage system itself. Code updates for Unisphere have limited access without ProSupport — usually no issue with stable legacy setups.