Battle Card · Server
Sophos Maintenance
side by side.
TechCare TPM vs. Sophos Hardware-Garantieverlängerung (an Subscription gekoppelt). Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
8–15 % OEM list-price share per year
EOSL bonus EOSL savings vs. OEM
Multi-year Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01
Cost comparison
OEM list-price share hardware share approx. 8–15 % of appliance list price per year, only with an active subscription
Example 40 XGS 2300 in HA pairs at 20 sites with NBD replacement: TechCare roughly 30–45 % below the hardware extension, for XG fleets without manufacturer option up to 70 % below a new purchase.
EOSL hardware: XG and SG series: replacement from our pool until Sophos hardware EOL — after that the base licence ends; move to XGS planned instead of forced by a defect.
02
OEM vs. TechCare — where the switch pays off
| Aspect | Sophos Sophos Hardware-Garantieverlängerung (an Subscription gekoppelt) | TechCare TPM |
|---|---|---|
| Spare-parts stock | OEM global logistics, often 5–10 days lead time | DACH hub + global partner network, 4–8 h on site |
| SLA tiers | 8×5×NBD to 24×7×4, often multi-year committed | 24×7×4 to 24×7×2, per-device flexible |
| Response / language | Ticket → email routing, EMEA hub mostly English | Direct call, DACH field service, German native |
| Sub-outsourcing | OEM sub-contractors, chain not always transparent | Direct contract with TechCare, no black box |
| Compliance docs | Standard OEM documents | BAIT/MaRisk/DORA-ready, ISO 27001 |
| Reporting | Premium tier add-on | Quarterly reports incl. ticket history standard |
Stays with Sophos
- Firewall licence incl. transfer in Sophos Central, signatures, Xstream Protection
- Hardware base licence (ends with Sophos hardware EOL)
- Firmware releases (SFOS, UTM 9)
Moves to TechCare
- Appliance replacement or spare part per SLA (Parts Only, NBD, 24×7×4)
- Cold spares for HA pairs and critical sites
- Configuration restore from backup, guidance for licence transfer
- One contract for Sophos plus all other manufacturers
03
DACH compliance by design.
- BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
- DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
- ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
- Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
04
Migration path from first contact to hand-over.
- Inventory Sophos install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
- Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
- Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
- Hand-over Sophos OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.