Oracle ZFS Storage ZFS Storage Appliance Maintenance
side by side.

Oracle ZFS Storage Appliance · ZS7 series (current)

ZS7-2 (mid-range, dual-controller) · ZS7-2 HE (high-end configuration) · DE3-24P / DE3-24C disk shelves · launched 2018, in active OEM support

Oracle ZFS Storage Appliance · ZS5 / ZS4 (predecessors)

ZS5-2 / ZS5-4 (2016 generation, dual-/quad-controller) · ZS4-4 (2014 generation) · DE2-24P / DE2-24C disk shelves · many install bases in DACH enterprise still productive, OEM support approaching EOSL

Oracle ZFS Storage Appliance · ZS3 / 7000 series (legacy)

ZS3-2 / ZS3-4 (2013 generation) · 7320 / 7420 (Sun branding from 2010-2012) · older DS2 disk shelves — hardware already EOSL, still productive in long-term archive and RMAN backup setups

Oracle Pillar Axiom · block storage (legacy)

Pillar Axiom 600 (quality-of-service-capable block storage) · Pillar Axiom 500 / 300 (older generations) · hardware EOSL — we service install bases with OEM original parts from our own warehouse

Sun StorEdge · legacy storage

StorEdge 6140 / 6180 / 6580 / 6780 · StorEdge T3 / 3320 · older Sun storage generations from the pre-Oracle era — still productive in install bases for legacy Solaris workloads

Premier Support status of Oracle storage generations

Oracle Premier Support for storage hardware bundles hardware replacement, ZFS software updates, patch bundles and Oracle Database integration into one package. For pure hardware maintenance — typically the majority case for stable storage install bases — you pay for components rarely used in normal operation. We separate the layers: we handle hardware with OEM original parts at 30 to 60 percent lower cost. ZFS software subscription, Oracle Solaris and database licenses stay contractually with Oracle, since they remain required for active licensing.

For generations where Oracle increases Premier Support renewal cost steeply or discontinues it — ZS3 family and older 7000 generation are already out of support, ZS4 and ZS5 are approaching EOSL — TPM becomes the only economical option. Pillar Axiom has been EOSL for years and is only serviced by TPM providers. Important in the Oracle context: storage maintenance is not a license audit risk, since the ZFS software subscription relationship runs separately from hardware maintenance — different from database or engineered systems setups.

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Oracle / Sun line — see the Oracle / Sun battle card.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Oracle / Sun line — details on the Oracle / Sun battle card.

Same four steps for every Oracle / Sun line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Oracle / Sun battle card.

Which Oracle storage platforms do you service?

We service all current and older Oracle storage generations: ZFS Storage Appliance ZS7 series (ZS7-2, ZS7-2 HE), ZS5 series (ZS5-2, ZS5-4), ZS4-4, ZS3 series (ZS3-2, ZS3-4) plus earlier Sun 7000 generations (7320, 7420). Plus Pillar Axiom 600, 500 and 300 as legacy block storage line, and Sun StorEdge 6140/6180/6580/6780 and older StorEdge generations. DE2 and DE3 family disk shelves included.

What does TPM cost for ZFS Storage Appliance vs. Oracle Premier Support?

In the DACH mid-market we typically see 30 to 60 percent hardware-layer savings vs. Oracle Premier Support. For EOSL generations like ZS3 or Sun 7420 up to 70 percent. Important: the Premier Support bundle also includes ZFS software lifecycle support — that stays with Oracle, the hardware portion is what we offer cheaper. For a ZS5-4 with two DE2 shelves, TechCare is roughly 50–60% below the Oracle Premier Support 24×7×4 price.

Does switching to TPM affect our Oracle Database licensing?

No. Storage hardware maintenance is separated in Oracle's licensing context from database, Solaris and ZFS software subscriptions. We address only the hardware layer — database licenses, Solaris subscriptions, ZFS software patches and Oracle support tickets for software continue contractually with Oracle. For Engineered Systems setups (Exadata) the licensing mechanics would be more tightly coupled — but for pure ZFS Storage Appliance or Pillar Axiom hardware this is not a factor.

Can you service Sun 7000 or older Pillar Axiom?

Yes, this is even one of our core areas in the Oracle storage segment. The Sun 7000 generation (7320, 7420) has been EOSL since 2018-2020, Pillar Axiom 600/500/300 since 2017-2019. Oracle no longer offers Premier Support for these generations, only Sustaining Support without hardware replacement. We continue maintenance with OEM original parts from our own warehouse — especially in long-term archive or RMAN backup setups where storage migration would trigger high migration overhead.

How does disk and controller replacement work on ZFS Storage Appliance with TPM?

We deliver the hardware swap (disk, NVMe SSD, controller, disk shelf component) like regular Oracle maintenance. ZFS pool resilver or controller failover logic runs via the ZFS Storage Appliance management interface afterwards — exactly as it would under OEM maintenance. The procedure is identical because the software layer (ZFS Storage Appliance OS, Analytics, Replication) stays unchanged.

What about Pillar Axiom — the hardware is fundamentally different from ZFS?

Correct, Pillar Axiom is block storage with quality-of-service mechanics, not ZFS-based file/NAS storage. We service both platforms with OEM original parts — for Pillar Axiom 600 these are primarily Bricks (storage modules), Slammers (controllers), RAID controller boards and the Pilot management system. Pillar Axiom has been EOSL for years and is now serviced only by TPM providers like us — Oracle no longer offers extensions.