Battle Card · Storage
Hitachi Vantara Maintenance
side by side.
TechCare TPM vs. Hitachi Premium Support. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
15–22 % OEM list-price share per year
60–75 % EOSL savings vs. OEM
5–10 % Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01
Cost comparison
OEM list-price share Hitachi Premium Support typically runs 15–22 % of list price per year (incl. SVOS major updates + Ops Center subscription)
Example VSP F700 with 4-year Premium Support: EUR 18,000–24,000/year OEM (incl. SVOS patches + Ops Center), EUR 8,500–11,000/year with TechCare TPM (hardware maintenance without software subscription).
EOSL hardware: On VSP G1000/G1500 (EOSL 2024), USP-V and legacy AMS/HUS 60–75 % savings — Hitachi renewals often no longer available, TPM is the only economic path for 3+ years further coverage.
Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. On multi-VSP fleets (E-Series + F-Series + G-Series in one data center) consolidation discount 15–20 % versus separate Hitachi Premium tariffs.
02
OEM vs. TechCare — where the switch pays off
| Aspect | Hitachi Vantara Hitachi Premium Support | TechCare TPM |
|---|---|---|
| Spare-parts stock | OEM global logistics, often 5–10 days lead time | DACH hub + global partner network, 4–8 h on site |
| SLA tiers | 8×5×NBD to 24×7×4, often multi-year committed | 24×7×4 to 24×7×2, per-device flexible |
| Response / language | Ticket → email routing, EMEA hub mostly English | Direct call, DACH field service, German native |
| Sub-outsourcing | OEM sub-contractors, chain not always transparent | Direct contract with TechCare, no black box |
| Compliance docs | Standard OEM documents | BAIT/MaRisk/DORA-ready, ISO 27001 |
| Reporting | Premium tier add-on | Quarterly reports incl. ticket history standard |
Stays with Hitachi Vantara
- SVOS major version upgrades + new feature releases
- Ops Center cloud subscription (predictive analytics)
- FICON software patches for mainframe connectivity
Moves to TechCare
- Hardware defects (disk modules, controller, cache, FICON adapter)
- 24×7×4 on-site SLA with German-speaking field service
- Coverage for EOSL VSP G1000, USP-V, AMS, HUS
- BAIT/MaRisk-compliant data carrier custody + engineer background checks
03
DACH compliance by design.
- BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
- DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
- ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
- Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
04
Migration path from first contact to hand-over.
- Inventory Hitachi Vantara install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
- Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
- Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
- Hand-over Hitachi Vantara OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.