Eaton 5PX · 5SC · ePDU Maintenance
side by side.

5PX series · 1500-3000VA mid-market

5PX 1500VA · 2200VA · 3000VA (line-interactive, tower or rack-mounted 1U/2U)

5SC series · 500-1500VA entry

5SC 500VA · 1000VA · 1500VA (standby topology, compact tower form)

ePDU Basic · power distribution

ePDU Basic G3 · Basic G4 (pure power distribution, no metering or switching)

ePDU Metered · energy monitoring

ePDU Metered G3 · Metered G4 (energy monitoring at PDU level)

ePDU Switched · remote outlet switching

ePDU Switched G3 · Switched G4 · Switched-Metered per-outlet G4 (granular control)

Components · battery and hardware

Eaton original battery packs · certified alternatives · fans · LCD · Network-MS cards · outlets

Lifecycle status of 5PX/5SC and ePDU lines

For 5PX/5SC and ePDU volume logic dominates TPM economics — analogous to APC NetShelter+EasyUPS class. ePDU not expensive per unit, but DACH datacenters often have 50-200 ePDUs in operations — with Eaton Service Plans maintenance quickly becomes a significant budget item just for PDUs. TPM reduces this 30-50 percent below, with consolidated reporting view across entire ePDU fleet. 5PX/5SC similarly modest in unit price, again volume-driven — branch office consolidation across distributed locations is central TPM use case. Multi-site maintenance across 20-50 5PX/5SC in various locations administratively complex at Eaton (local service calls, separate SLA reports), centrally consolidated at TPM. <strong>Cross-vendor consolidation:</strong> Customers running APC Smart-UPS/Easy UPS and Eaton 5PX/5SC parallel in fleet (typical after M&A or strategic multi-vendor policy) can consolidate both vendors under one TPM contract.

PDU maintenance is different service class than UPS maintenance. ePDU hardware defects concentrate on few components: outlets (mechanically worn after many connection cycles), current measurement modules on Metered variants, switching logic on Switched PDUs, Network-MS cards on current G4 models. Battery refresh completely absent (PDUs have no batteries). Lifecycle very long (15-20 years normal), hardware defects rare. For 5PX/5SC same battery refresh logic as 9PX/9SX and APC Smart-UPS — batteries wear parts replaced every 3-5 years. 5PX/5SC hardware itself durable (10-15 years). We service both classes with original Eaton components or certified third-party alternatives, BattG-compliant battery disposal for 5PX/5SC and multi-site consolidated service logistics. <strong>ePDU G3/G4 specific:</strong> G4 models have modern Network Management features (higher SNMP performance, web UI improvements, energy reporting granularity), G3 is predecessor generation with same hardware maintenance logic but older firmware base.

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Eaton line — see the Eaton battle card.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Eaton line — details on the Eaton battle card.

Same four steps for every Eaton line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Eaton battle card.

Which 5PX, 5SC and ePDU models do you service?

Complete 5PX/5SC UPS family and ePDU PDU family: 5PX series (1500VA, 2200VA, 3000VA — tower or rack-mounted 1U/2U), 5SC series (500VA, 1000VA, 1500VA — compact tower form). Plus older Powerware 5PX and Pulsar predecessors on request. ePDU complete across all sub-classes: Basic G3/G4 (pure power distribution), Metered G3/G4 (energy monitoring), Switched G3/G4 (remote outlet switching), Switched-Metered Per-Outlet G4 (granular control). Including all battery packs (original Eaton or certified alternatives), power modules, fans, LCD displays, mainboards, Network-MS cards and ePDU outlets.

What does TPM cost for 5PX/5SC and ePDU compared to Eaton Service Plans?

30 to 55 percent savings with strong volume component. <strong>ePDU:</strong> compared with the Eaton Basic Service Plan, TechCare is roughly 55% below the vendor price per PDU — for a datacenter with 100 ePDU units a noticeable annual saving just for PDU maintenance. <strong>5PX 2200VA:</strong> roughly 50% below the Eaton price. <strong>5PX 3000VA:</strong> roughly 50–55%. <strong>5SC 1500VA:</strong> roughly 45–50%. For 30 5PX/5SC UPS distributed across branch offices, TechCare is roughly 50–55% below the Eaton price overall. Battery refresh for 5PX/5SC fleets transparent fixed price per module swap — original Eaton or certified alternatives selectable, priced per battery pack by model.

How does multi-site maintenance work across distributed locations?

Multi-site consolidation is central value for 5PX/5SC+ePDU TPM, identical to APC NetShelter+EasyUPS logic. Concrete logic: (1) <strong>One contract</strong> covers all locations — no separate contracts per branch office or datacenter. (2) <strong>Asset inventory</strong> centrally managed — we maintain fleet list across all locations with model, serial number, location, battery last replace date (for 5PX/5SC), service history. (3) <strong>SLA reporting</strong> unified across all locations — monthly report with service tickets, response times, executed swap operations. (4) <strong>Onsite service</strong> through German-speaking engineers in DACH — service appointments coordinated across all locations, battery refresh sessions combined in planned maintenance windows, travel logistics optimized. (5) <strong>Escalation path unified</strong> through central service manager at TechCare — no location-specific escalation loops. <strong>Cross-vendor consolidation:</strong> If you run APC Smart-UPS/Easy UPS and Eaton 5PX/5SC parallel in fleet, we consolidate both vendors under one TPM contract — multi-vendor reporting and multi-vendor asset inventory in one view.

How does Eaton ePDU differ from APC NetShelter in maintenance service?

From TPM perspective both PDU families very similar to service — same hardware components (outlets, current measurement modules, switching logic, Network Management), same service logic (outlet swap, Network Card updates, energy monitoring configuration). Concrete differences: (1) <strong>Form factors:</strong> ePDU has slightly different rack mounting standards than APC NetShelter, but all 19-inch compatible. We have refurbishing pools for both families. (2) <strong>Network Management UI:</strong> ePDU G4 has Eaton's UI standard (comparable IPM look-and-feel), APC NetShelter has Schneider Electric's UI — functionally same, visually different. (3) <strong>Telemetry integration:</strong> ePDU integrates with Eaton IPM/Power Xpert, NetShelter with EcoStruxure IT — telemetry functionality at PDU hardware level license-free and independent of OEM software. (4) <strong>Volume pricing level:</strong> Eaton ePDU and APC NetShelter pricing comparable, TPM savings 30-50 percent equally achievable. <strong>Multi-vendor consolidation:</strong> If you run ePDU and NetShelter parallel (typical with multi-vendor datacenter strategies), we service both under one contract with identical service standard.

Do IPM, IPP and ePDU switching continue without an Eaton contract?

Yes, all. <strong>ePDU Network Management</strong> (web UI, SNMP monitoring, IP configuration, outlet switching on Switched PDUs, energy logging on Metered PDUs, email alerts) continues license-free under TPM. <strong>5PX/5SC Network-MS card</strong> similar — standard functionality fully retained. <strong>IPM (Intelligent Power Manager)</strong> in Basic Edition for multi-UPS/PDU monitoring freely available, Premium Edition with extended reporting and VMware integration features is separate software subscription at Eaton. <strong>IPP (Intelligent Power Protector)</strong> for server shutdown on 5PX/5SC freely available. <strong>Power Xpert Manager</strong> (Eaton's DCIM platform with ePDU integration and multi-site dashboard) is separate software subscription at Eaton — stays there if actively used. <strong>Modbus, BACnet, SNMP integration</strong> for building management systems work license-free. Network Management Card firmware updates require active Eaton contract but uncritical with stable configurations.

Which SLA levels do you recommend for 5PX, 5SC and ePDU?

PDU and mid-market UPS specific logic: <strong>ePDU in productive datacenter racks</strong>: hardware failure very rare and PDUs typically have redundant power paths per rack — 5×9 NBD or Parts Only economically appropriate because single PDU failure absorbed by redundant path. <strong>ePDU Switched with critical power switching use cases</strong> (remote power cycling for server management): 24×7×4 if switching functionality business-critical. <strong>5PX 2200-3000VA in productive server rooms</strong>: 5×9 NBD typically sufficient because 5PX already redundancy layer and bypass circuit active on failure. <strong>5SC 500-1500VA in branch offices</strong>: Parts Only or 5×9 NBD sufficient due to lower workload criticality. <strong>5PX/5SC in mid-market datacenters with tier-1 workloads</strong>: 24×7×4 for very critical configurations, 5×9 NBD for N+1 backup UPS setups.