APC Galaxy Maintenance
side by side.

Galaxy VS · 10-50kVA mid-range

Galaxy VS 10kVA · 15kVA · 20kVA · 30kVA · 40kVA · 50kVA

Galaxy VM · 75-225kVA enterprise

Galaxy VM 75kVA · 100kVA · 125kVA · 150kVA · 200kVA · 225kVA

Galaxy VL · 200-500kW hyperscale

Galaxy VL 200kW · 300kW · 400kW · 500kW (parallel scalable)

Galaxy 3500/5500/7000 · 1st generation (EOSL)

Galaxy 3500 (mid-range pre-VS) · Galaxy 5500 (enterprise pre-VM) · Galaxy 7000 (hyperscale pre-VL)

Galaxy components

Power modules · battery cabinets · synchronization modules · static switch · bypass circuit · Network Management Cards

Battery service · industrial scale

VRLA batteries (Yuasa, Panasonic, FIAMM) · lithium-ion options · BattG/EU disposal

Lifecycle status of Galaxy line

Galaxy is the class where TPM has the highest absolute leverage — Schneider Electric Service Plans for Galaxy VM/VL are a significant cost item per UPS unit, depending on size and SLA tier. For datacenters of all tiers with 4-8 Galaxy units in N+1 or 2N configuration, the Schneider Electric contract quickly becomes one of the largest items in the UPS maintenance budget. TPM reduces this to 30-50 percent below, with same SLA depth and comparable engineering competence. For Galaxy 3500/5500/7000 EOSL fleets, Schneider Electric support is often discontinued or available only at premium conditions — TPM is the only remaining structured maintenance option with up to 70 percent savings vs. any EOSL remaining conditions. Industrial customers, telecom operators and hyperscale datacenters running multi-year maintenance strategies benefit most from TPM on Galaxy.

We service Galaxy with OEM components and deep refurbishing pools for all module classes. Galaxy VS and VM (current generations from 2015/2018) completely in active pool. Galaxy VL (hyperscale from 2019) similar. Galaxy 3500/5500/7000 1st generation (pre-2015) more structured — power modules, battery cabinet components and synchronization modules for all three legacy classes maintained, focused on most common swap needs. For Galaxy 7000 (hyperscale legacy) very specific components possibly with lead times — on-site spare strategy recommended for Galaxy 7000 fleets in contract. Battery service for Galaxy is industrial scale: VRLA batteries from Yuasa, Panasonic, FIAMM in 100Ah to 200Ah formats, lithium-ion battery cabinet options for modern Galaxy VL configurations. BattG/EU-compliant disposal for all battery classes.

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every APC by Schneider Electric line — see the APC by Schneider Electric battle card.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every APC by Schneider Electric line — details on the APC by Schneider Electric battle card.

Same four steps for every APC by Schneider Electric line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the APC by Schneider Electric battle card.

Which Galaxy models do you service?

Complete Galaxy family across all classes and generations: Galaxy VS (10-50kVA — mid-market class, from 2018), Galaxy VM (75-225kVA — enterprise class, from 2015), Galaxy VL (200-500kW — hyperscale class with parallel scaling into megawatt range, from 2019). Plus EOSL class: Galaxy 3500 (mid-range pre-VS), Galaxy 5500 (enterprise pre-VM), Galaxy 7000 (hyperscale pre-VL — all three pre-2015). Including power modules, battery cabinets, synchronization modules, static switch, bypass circuits and Network Management Cards. Pre-2005 Galaxy models: coverage checked individually.

What does Galaxy TPM cost compared to Schneider Electric Service Plans?

30 to 55 percent savings on hardware maintenance component, with larger absolute leverage than Symmetra or Smart-UPS. Galaxy VS 30kVA with 24×7×4: TechCare roughly 50% below the Schneider Electric On-Site Service Plan. Galaxy VM 100kVA and 200kVA as well as Galaxy VL 300kW and 500kW (hyperscale): roughly 50–55% below the vendor price each. <strong>Galaxy 3500/5500/7000 EOSL:</strong> Schneider Electric support often unavailable or premium-only, TechCare pricing by size — up to 70 percent savings vs. any remaining conditions. For Tier-3 datacenters with 4-8 Galaxy units in N+1 or 2N, this percentage lever applies to every single unit — annual savings scale accordingly.

What engineering competence do your Galaxy onsite engineers have?

Galaxy maintenance is high-end UPS service requiring significantly deeper competence than Smart-UPS or Symmetra. Our Galaxy-certified engineers have: (1) <strong>Schneider Electric APC training</strong> or equivalent vendor certifications, (2) <strong>Practical experience with high-end UPS</strong> 5+ years, often with Schneider Electric background before TPM transition, (3) <strong>Experience with parallel configurations</strong> (N+1, 2N, parallel Galaxy VL scaling into megawatt range), (4) <strong>Bypass circuits</strong> and synchronization module service, (5) <strong>Industrial power experience</strong> for telecom operators and industrial customers with special use cases (e.g. frequency converter combinations, generator synchronization). For datacenters of all tiers customers we introduce assigned engineers before contract conclusion and conduct walk-through sessions. German-speaking service in DACH is standard.

Do EcoStruxure IT, Network Management Card and Galaxy telemetry continue without Schneider Electric contract?

Yes, all. <strong>Galaxy telemetry</strong> on Network Management Card or integrated display continues license-free — power module status, battery cabinet status, load levels per phase, frequency, voltage, runtime estimation, event logs, synchronization status in parallel configurations, all standard Galaxy functions active. <strong>EcoStruxure IT</strong> (Schneider Electric's cloud DCIM with multi-UPS monitoring, lifecycle tracking, reporting for datacenter operations) is separate software subscription at Schneider Electric — stays there if actively used, independent of hardware maintenance. <strong>StruxureWare Data Center Expert</strong> (local DCIM for larger installations) similar. <strong>Modbus/TCP, SNMP, BACnet</strong> integrations for building management systems continue license-free. Network Management Card firmware updates require active Schneider Electric contract but uncritical with stable Galaxy configurations — Galaxy software stack very stable, updates rarely required.

Which SLA levels do you recommend for Galaxy?

Strongly dependent on datacenter tier and redundancy configuration: <strong>Galaxy VL/VM in Tier-4 datacenters</strong> with 2N power redundancy (fully redundant UPS paths): 24×7×4 with German-speaking onsite engineer standard, but due to 2N redundancy 5×9 NBD also economically defensible. <strong>Galaxy VL/VM in Tier-3 datacenters</strong> with N+1 redundancy: 24×7×4 mandatory because single UPS failure has direct workload impact. <strong>Galaxy VS in mid-market datacenter</strong> or edge Tier-3: 24×7×4 for critical workloads, 5×9 NBD for non-critical edge locations. <strong>Galaxy 3500/5500/7000 EOSL in bridge phase</strong> until refresh: 5×9 NBD sufficient. <strong>Galaxy in industrial special use</strong> (e.g. telecom switching offices, manufacturing UPS with frequency converter combinations): 24×7×4 due to special workload criticality. SLA staged per UPS unit and datacenter tier individually.

How does TPM work for Galaxy 3500/5500/7000 EOSL?

Galaxy 3500/5500/7000 (1st generation, pre-2015) is particularly important TPM class because Schneider Electric support largely discontinued and alternative service providers rare. In DACH fleets 3500/5500/7000 still common at: telecom operators (long hardware usage typical), industrial customers with critical production environments (UPS refresh operationally complex), older datacenter operators with multi-year maintenance strategies. Refurbishing pools for 3500/5500 (mid-market/enterprise) deeply available — power modules and battery cabinet components well procurable. Galaxy 7000 (hyperscale legacy) more structured — very specific components possibly with lead times, on-site spare strategy recommended for 7000 fleets. Battery service identical to current Galaxy generations with VRLA industrial batteries. Individual risk assessment per model and component before contract for each 3500/5500/7000 fleet — and honest advice when refresh more sensible than long-term TPM bridge.