Battle Card · Service comparison
TechCare vs Kyndryl Maintenance
side by side.
TechCare TPM vs. Kyndryl Managed Services + IBM-TLS-Bundle. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
40–70 % OEM list-price share per year
EOSL bonus EOSL savings vs. OEM
5-10% Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01
Cost comparison
OEM list-price share 40–70 %
Bank mainframe estate (IBM Power + zSystem + DS8000 + Storwize): Kyndryl bundle 180,000-320,000 EUR/year. TechCare hardware maintenance only 32,000-58,000 EUR/year.
EOSL hardware: On EOSL IBM Power/mainframe estates up to 80% — Kyndryl bundle couples to IBM TLS which becomes massively expensive at EOSL or no longer renews.
Multi-year contract: 3-year: 5-10%, 5-year: additional 10-15%.
02
OEM vs. TechCare — where the switch pays off
| Aspect | TechCare vs Kyndryl Kyndryl Managed Services + IBM-TLS-Bundle | TechCare TPM |
|---|---|---|
| Spare-parts stock | OEM global logistics, often 5–10 days lead time | DACH hub + global partner network, 4–8 h on site |
| SLA tiers | 8×5×NBD to 24×7×4, often multi-year committed | 24×7×4 to 24×7×2, per-device flexible |
| Response / language | Ticket → email routing, EMEA hub mostly English | Direct call, DACH field service, German native |
| Sub-outsourcing | OEM sub-contractors, chain not always transparent | Direct contract with TechCare, no black box |
| Compliance docs | Standard OEM documents | BAIT/MaRisk/DORA-ready, ISO 27001 |
| Reporting | Premium tier add-on | Quarterly reports incl. ticket history standard |
Stays with TechCare vs Kyndryl
- z/OS and IBM mainframe software subscriptions (stay with IBM)
- Kyndryl managed services layer for mainframe operations
- AIX/IBM i patch subscriptions
- IBM-specific software compliance
Moves to TechCare
- Hardware maintenance layer carved out of Kyndryl bundle
- 40-70% savings on maintenance
- Multi-vendor consolidation beyond IBM
- EOSL coverage for IBM Power legacy (pSeries/iSeries, BladeCenter)
- DACH-native German engineer with IBM Power/zSystem experience
- BAIT/DORA/NIS2 docs in standard (critical for banking customers)
- Cleaner service split: TCS = hardware maintenance, Kyndryl = managed services + mainframe ops
03
DACH compliance by design.
- BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
- DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
- ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
- Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
04
Migration path from first contact to hand-over.
- Inventory TechCare vs Kyndryl install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
- Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
- Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
- Hand-over TechCare vs Kyndryl OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.