Battle Card · Concept
OEM-Service (alle Hersteller) Maintenance
side by side.
TechCare TPM vs. OEM-Wartung (alle Hersteller). Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
30–70 % OEM list-price share per year
50-80% EOSL savings vs. OEM
5-10% Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
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Cost comparison
OEM list-price share 30–70 %
Example range: a typical mid-market estate with servers (Dell/HPE/Lenovo), storage (NetApp/Dell EMC) and networking (Cisco/Aruba) summed across all vendors costs 18,000-45,000 EUR/year with OEM maintenance — TPM bundles the same at 7,500-18,000 EUR/year, one contract, one point of contact.
EOSL hardware: On EOSL hardware the savings rise to 50-80% because OEM renewals at EOSL are massively inflated or no longer offered. TPM is often the only maintenance option.
Multi-year contract: 3-year contract: additional 5-10%, 5-year contract: 10-15% discount. Plus fixed-price lock against OEM list-price increases over multiple years.
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OEM vs. TechCare — where the switch pays off
| Aspect | OEM-Service (alle Hersteller) OEM-Wartung (alle Hersteller) | TechCare TPM |
|---|---|---|
| Spare-parts stock | OEM global logistics, often 5–10 days lead time | DACH hub + global partner network, 4–8 h on site |
| SLA tiers | 8×5×NBD to 24×7×4, often multi-year committed | 24×7×4 to 24×7×2, per-device flexible |
| Response / language | Ticket → email routing, EMEA hub mostly English | Direct call, DACH field service, German native |
| Sub-outsourcing | OEM sub-contractors, chain not always transparent | Direct contract with TechCare, no black box |
| Compliance docs | Standard OEM documents | BAIT/MaRisk/DORA-ready, ISO 27001 |
| Reporting | Premium tier add-on | Quarterly reports incl. ticket history standard |
Stays with OEM-Service (alle Hersteller)
- Software subscriptions and vendor licenses (vSphere, Spectrum Virtualize, ONTAP, PAN-OS, OneFS — all separate)
- Threat-intel feeds on NGFW (Palo Alto WildFire, Fortinet FortiGuard, Check Point ThreatCloud)
- First 3 years factory warranty (sensible for new hardware)
- Special vendor certification requirements (e.g. SAP HANA validation on new HW generation)
- Cloud-tier features (CloudIQ, InfoSight, Anywhere-Backup) when actively used
Moves to TechCare
- Hardware defect replacement: DIMMs, SSDs/HDDs, PSUs, controllers, line cards, CPUs — from our own warehouse and established refurbishing pools
- Multi-vendor consolidation: one contract covers servers + storage + network + power + security
- DACH onsite engineer in German, 4-hour response with 24×7×4 SLA
- EOSL bridge maintenance: when OEM no longer renews, we cover 5-10 more years
- Audit-compliant documentation: BAIT/MaRisk/DORA/NIS2/ISO 27001/TISAX
- Cross-vendor stretched cluster maintenance (e.g. Power + Storage + FC under one SLA)
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DACH compliance by design.
- BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
- DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
- ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
- Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
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Migration path from first contact to hand-over.
- Inventory OEM-Service (alle Hersteller) install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
- Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
- Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
- Hand-over OEM-Service (alle Hersteller) OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.