Battle Card · Compliance
KRITIS-konforme Hardwarewartung Maintenance
side by side.
TechCare TPM vs. Standard-OEM-Wartung ohne KRITIS-B3S-Doku. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
30–60 % OEM list-price share per year
EOSL bonus EOSL savings vs. OEM
5-10% Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01
Cost comparison
OEM list-price share 30–60 %
Municipal utility (energy + water, KRITIS sectors) with 8 sites: OEM maintenance 380,000-540,000 EUR/year, TPM with B3S compliance package 160,000-240,000 EUR/year.
EOSL hardware: On EOSL OT hardware (SCADA servers, ICS gateways) up to 80% savings — OEM often stops maintenance entirely, TPM with industrial spare pool is the only option.
Multi-year contract: 3-year contract: 5-10%, 5-year with KRITIS audit doc: additional 10-15%.
02
OEM vs. TechCare — where the switch pays off
| Aspect | KRITIS-konforme Hardwarewartung Standard-OEM-Wartung ohne KRITIS-B3S-Doku | TechCare TPM |
|---|---|---|
| Spare-parts stock | OEM global logistics, often 5–10 days lead time | DACH hub + global partner network, 4–8 h on site |
| SLA tiers | 8×5×NBD to 24×7×4, often multi-year committed | 24×7×4 to 24×7×2, per-device flexible |
| Response / language | Ticket → email routing, EMEA hub mostly English | Direct call, DACH field service, German native |
| Sub-outsourcing | OEM sub-contractors, chain not always transparent | Direct contract with TechCare, no black box |
| Compliance docs | Standard OEM documents | BAIT/MaRisk/DORA-ready, ISO 27001 |
| Reporting | Premium tier add-on | Quarterly reports incl. ticket history standard |
Stays with KRITIS-konforme Hardwarewartung
- Vendor software subscriptions
- SCADA/ICS-specific patches and vendor validation
- Cloud-tier features
Moves to TechCare
- B3S-compliant maintenance doc per sector
- BSIG §8a state-of-the-art proof as audit pack
- OT/IT separation: dedicated engineer workflows for OT hardware
- Industrial-hardened spare pool (24/7-validated components)
- Sector-specific SLA: for energy utilities 24×7×2 with redundant spare hub in 50km radius
- Documented emergency workflow including BSI reporting obligations
- Quarterly reports per BSI IT security law category
03
DACH compliance by design.
- BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
- DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
- ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
- Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
04
Migration path from first contact to hand-over.
- Inventory KRITIS-konforme Hardwarewartung install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
- Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
- Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
- Hand-over KRITIS-konforme Hardwarewartung OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.