Battle Card · Compliance
DSGVO-konforme Hardwarewartung & Decommissioning Maintenance
side by side.
TechCare TPM vs. Standard-OEM-Wartung ohne DIN-66399-Vernichtungs-Zertifikat. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
30–60 % OEM list-price share per year
EOSL bonus EOSL savings vs. OEM
5-10% Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01
Cost comparison
OEM list-price share 30–60 %
Mid-market GDPR-relevant estate: OEM maintenance 180,000-280,000 EUR/year + separate decom contracts 30,000-50,000 EUR/year. TPM bundle 90,000-150,000 EUR/year incl. wipe protocol and DIN 66399 destruction certificate.
EOSL hardware: On EOSL/EOL decommissioning up to 70% savings vs. specialized decom providers — and parallel TPM maintenance for still-active hardware from one source.
Multi-year contract: 3-year contract: 5-10%, 5-year with full decommissioning doc: additional 10-15%.
02
OEM vs. TechCare — where the switch pays off
| Aspect | DSGVO-konforme Hardwarewartung & Decommissioning Standard-OEM-Wartung ohne DIN-66399-Vernichtungs-Zertifikat | TechCare TPM |
|---|---|---|
| Spare-parts stock | OEM global logistics, often 5–10 days lead time | DACH hub + global partner network, 4–8 h on site |
| SLA tiers | 8×5×NBD to 24×7×4, often multi-year committed | 24×7×4 to 24×7×2, per-device flexible |
| Response / language | Ticket → email routing, EMEA hub mostly English | Direct call, DACH field service, German native |
| Sub-outsourcing | OEM sub-contractors, chain not always transparent | Direct contract with TechCare, no black box |
| Compliance docs | Standard OEM documents | BAIT/MaRisk/DORA-ready, ISO 27001 |
| Reporting | Premium tier add-on | Quarterly reports incl. ticket history standard |
Stays with DSGVO-konforme Hardwarewartung & Decommissioning
- Vendor software licenses
- OEM-specific encryption key management licenses (D@RE etc.)
Moves to TechCare
- Documented wipe protocol per NIST 800-88 before hardware swap
- DIN 66399 security-tier destruction (H/T/E classes per protection need)
- Destruction certificate as audit evidence per Art. 5 GDPR
- On-site wipe or sealed transport to certified destruction site
- Encryption key crypto-erase as preferred method on SED disks
- Pre-handover audit for SSD/NVMe with wear-level bypass
- Multi-vendor decommissioning (no separate contract per hardware class)
03
DACH compliance by design.
- BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
- DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
- ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
- Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
04
Migration path from first contact to hand-over.
- Inventory DSGVO-konforme Hardwarewartung & Decommissioning install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
- Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
- Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
- Hand-over DSGVO-konforme Hardwarewartung & Decommissioning OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.