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DORA-konforme Hardwarewartung vs. Standard-OEM-Wartung ohne DORA-Compliance-Doku
Battle Card · Compliance

DORA-konforme Hardwarewartung Maintenance
side by side.

TechCare TPM vs. Standard-OEM-Wartung ohne DORA-Compliance-Doku. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

30–60 % OEM list-price share per year
EOSL bonus EOSL savings vs. OEM
5-10% Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01

Cost comparison

OEM list-price share 30–60 %

Mid-market insurer with 12 sites and tier-1 datacenter: OEM maintenance across all vendors 380,000-520,000 EUR/year, TPM with DORA compliance package 160,000-230,000 EUR/year.

EOSL hardware: On EOSL fleets up to 70% savings — and DORA explicitly requires documented end-lifecycle strategy, not covered by OEM EOSL standard.
Multi-year contract: 3-year contract: 5-10%, 5-year with full DORA audit doc: additional 10-15%.
02

OEM vs. TechCare — where the switch pays off

Aspect DORA-konforme Hardwarewartung Standard-OEM-Wartung ohne DORA-Compliance-Doku TechCare TPM
Spare-parts stock OEM global logistics, often 5–10 days lead time DACH hub + global partner network, 4–8 h on site
SLA tiers 8×5×NBD to 24×7×4, often multi-year committed 24×7×4 to 24×7×2, per-device flexible
Response / language Ticket → email routing, EMEA hub mostly English Direct call, DACH field service, German native
Sub-outsourcing OEM sub-contractors, chain not always transparent Direct contract with TechCare, no black box
Compliance docs Standard OEM documents BAIT/MaRisk/DORA-ready, ISO 27001
Reporting Premium tier add-on Quarterly reports incl. ticket history standard

Stays with DORA-konforme Hardwarewartung

  • Vendor software subscriptions and licenses
  • OEM-specific threat-intel feeds
  • Cloud-tier features when actively used

Moves to TechCare

  • DORA register addendum in maintenance contract (Art. 28 DORA, information-register-ready)
  • Contractual clauses per Art. 30 DORA for critical functions (exit, audit-right, sub-outsourcing)
  • Sub-outsourcing transparency: all engineer pools and spare sources disclosed
  • Concentration risk assessment: no ICT cluster risks via multi-vendor diversity
  • DORA resilience testing support: failover tests, recovery verification
  • Quarterly resilience reports for ICT risk management and management board
  • One single third-party provider instead of 5-8 OEM service relationships
03

DACH compliance by design.

  • BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
  • DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
  • ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
  • Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
04

Migration path from first contact to hand-over.

  1. Inventory DORA-konforme Hardwarewartung install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
  2. Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
  3. Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
  4. Hand-over DORA-konforme Hardwarewartung OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.