Battle Card · Compliance
BAIT / MaRisk-konforme Hardwarewartung Maintenance
side by side.
TechCare TPM vs. Standard-OEM-Wartung ohne BAIT-Anhang. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
30–60 % OEM list-price share per year
EOSL bonus EOSL savings vs. OEM
5-10% Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01
Cost comparison
OEM list-price share 30–60 %
Sparkassen branch network with 80 branches × 2 Wincor servers + central banking IT: OEM maintenance with standard reports 280,000-450,000 EUR/year, TPM with BAIT doc package 120,000-200,000 EUR/year.
EOSL hardware: On EOSL banking hardware (Wincor-Nixdorf 2010s gen, IBM Power mainframe ESS-EOL) up to 70% savings — OEM often no longer renews, TPM is the only BAIT-compliant option.
Multi-year contract: 3-year contract: 5-10%, 5-year BAIT outsourcing contract with full audit doc: additional 10-15%.
02
OEM vs. TechCare — where the switch pays off
| Aspect | BAIT / MaRisk-konforme Hardwarewartung Standard-OEM-Wartung ohne BAIT-Anhang | TechCare TPM |
|---|---|---|
| Spare-parts stock | OEM global logistics, often 5–10 days lead time | DACH hub + global partner network, 4–8 h on site |
| SLA tiers | 8×5×NBD to 24×7×4, often multi-year committed | 24×7×4 to 24×7×2, per-device flexible |
| Response / language | Ticket → email routing, EMEA hub mostly English | Direct call, DACH field service, German native |
| Sub-outsourcing | OEM sub-contractors, chain not always transparent | Direct contract with TechCare, no black box |
| Compliance docs | Standard OEM documents | BAIT/MaRisk/DORA-ready, ISO 27001 |
| Reporting | Premium tier add-on | Quarterly reports incl. ticket history standard |
Stays with BAIT / MaRisk-konforme Hardwarewartung
- Vendor software licenses (Spectrum Virtualize, ONTAP) and patch subscriptions
- Mainframe z/OS software layer (separate IBM relationship)
- Banking software providers (FI/Atruvia/GAD) unchanged
- OEM cloud-tier features when actively used
Moves to TechCare
- BAIT-AT-9 outsourcing addendum in maintenance contract, BaFin-auditable
- Monthly SLA reports with response times, ticket history, component availability
- Refurbishing pool certificates as audit documentation
- Engineer pool with banking-IT expertise
- MaRisk AT-7.1-compliant IT service documentation per site
- Documented escalation paths and 4-eyes principle for sensitive component swaps
- One contract across all banking-IT estates (DC + branch network + ATMs)
03
DACH compliance by design.
- BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
- DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
- ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
- Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
04
Migration path from first contact to hand-over.
- Inventory BAIT / MaRisk-konforme Hardwarewartung install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
- Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
- Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
- Hand-over BAIT / MaRisk-konforme Hardwarewartung OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.